Key Account Manager

CSR; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Parental leave (up to 14 weeks)

Employee assistance program

Rewards program discounts

Upskilling opportunities

Job summary

CSR is seeking an experienced and commercially minded Key Account Manager to join our team in Wetherill Park. This role focuses on managing and growing a portfolio of high-value strategic customers, ensuring long-term retention and sustainable revenue growth.

Reporting to the Sales Manager, you will develop strategic account plans, build strong relationships with key stakeholders, and lead negotiations and contracts, while collaborating across the business to deliver outstanding customer

Qualifications

• Minimum 5 years' experience managing strategic or key accounts.
• Experience within the building products, construction materials or related industries highly regarded.
• Demonstrated success in achieving revenue growth and customer retention targets.
• Strong consultative and solutions-based selling experience.
• Highly analytical with the ability to interpret data and build customer profitability models.
• Commercially astute with strong business planning capabilities.
• Excellent stakeholder management and communication skills, including engagement with senior decision-makers.
• Proven experience negotiating complex commercial agreements and contracts.
• Strong market awareness with the ability to identify emerging opportunities and competitive risks.
• Highly collaborative approach with the ability to influence cross-functional teams.
• Proficiency in CRM platforms and Microsoft Office Suite.

Responsibilities

• Develop and execute strategic account plans to drive customer retention, growth, and profitability.
• Act as the primary point of contact for key customers, addressing enquiries, resolving issues and coordinating internal teams to deliver timely solutions
• Build and maintain strong relationships with key customer stakeholders.
• Identify growth opportunities through consultative, solutions-based selling.
• Manage account budgets and performance to achieve commercial value, revenue and growth targets
• Lead commercial negotiations, proposals, and contract renewals, balancing customer value with profitability and sustainable commercial outcomes.
• Collaborate with internal teams to deliver outstanding customer outcomes.
• Conduct regular business reviews and provide strategic recommendations.
• Monitor market trends, competitor activity and customer performance to identify opportunities and commercial risks.
• Utilise CRM and data insights to manage account plans and achieve sales targets.

Skills

Strategic account management

Negotiation

CRM proficiency

Data analysis

Profitability modelling

Stakeholder management

Cross-functional collaboration

Business planning

Tools

CRM platforms

Microsoft Office Suite

Job description

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,and life stage.

The Opportunity:

CSR are seeking an experienced and commercially minded Key Account Manager to join our team in Wetherill Park. This is a pivotal role focused on managing and growing a portfolio of high-value strategic customers, ensuring long-term retention, increased customer value, and sustainable revenue growth.

As a trusted advisor to key customers, you will develop strong relationships, identify growth opportunities, negotiate commercial agreements, and collaborate across the business to deliver outstanding customer outcomes.

Reporting to the Sales Manager, you will be responsible for developing and executing strategic account plans that strengthen customer partnerships and deliver commercial success.

Key Responsibilities:

• Develop and execute strategic account plans to drive customer retention, growth, and profitability.
• Act as the primary point of contact for key customers, addressing enquiries, resolving issues and coordinating internal teams to deliver timely solutions
• Build and maintain strong relationships with key customer stakeholders.
• Identify growth opportunities through consultative, solutions-based selling.
• Manage account budgets and performance to achieve commercial value, revenue and growth targets
• Lead commercial negotiations, proposals, and contract renewals, balancing customer value with profitability and sustainable commercial outcomes.
• Collaborate with internal teams to deliver outstanding customer outcomes.
• Conduct regular business reviews and provide strategic recommendations.
• Monitor market trends, competitor activity and customer performance to identify opportunities and commercial risks.
• Utilise CRM and data insights to manage account plans and achieve sales targets.

About You

You are a relationship-focused sales professional with strong commercial acumen and a proven ability to manage complex customer portfolios. You thrive on building trusted partnerships, uncovering opportunities and delivering value-driven solutions.

• Minimum 5 years' experience managing strategic or key accounts.
• Experience within the building products, construction materials or related industries highly regarded.
• Demonstrated success in achieving revenue growth and customer retention targets.
• Strong consultative and solutions-based selling experience.
• Highly analytical with the ability to interpret data and build customer profitability models.
• Commercially astute with strong business planning capabilities.
• Excellent stakeholder management and communication skills, including engagement with senior decision-makers.
• Proven experience negotiating complex commercial agreements and contracts.
• Strong market awareness with the ability to identify emerging opportunities and competitive risks.
• Highly collaborative approach with the ability to influence cross-functional teams.
• Proficiency in CRM platforms and Microsoft Office Suite.

What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Employee benefits including up to 14 weeks of paid parental leave and access to an employee assistance program and discounts through employee rewards programs.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands