Strategic IT Change Manager — CAB & Governance

Centorrino Technologies Pty Ltd.; Hobart; Híbrido; AUD 120 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Training & development

Discounts

IT equipment

Team events

Resumo da oferta

Centorrino Technologies is seeking a Change Manager to lead ITIL-aligned governance of changes across a shared services environment in Australia. You will drive end-to-end change processes, CAB facilitation, and stakeholder engagement to ensure safe, compliant implementations.

You’ll collaborate with customers, service delivery managers and technical teams, guiding governance, risk assessments and documentation, while supporting continuous improvement and performance metrics.

Qualificações

• Experience in IT Change Management within an ITIL-aligned service management environment.
• Experience facilitating CABs or similar governance forums.
• Strong stakeholder management and communication skills across technical and customer teams.
• Proven ability to manage multiple customers and priorities in a managed services environment.
• Strong organisational skills and attention to detail.
• Practical, process-driven mindset balancing governance and improvement.
• Experience using ITSM platforms, change calendars, and reporting tools.
• ITIL Foundation certification required; additional ITIL/Service Management certifications regarded.
• Current NV1 Security Clearance is required.

Responsabilidades

• Manage end-to-end Change Management across Managed Services customers per governance requirements.
• Review and coordinate change requests, risk/impact assessments, rollback plans, testing, approvals.
• Collaborate with technical teams on scope, dependencies, scheduling and implementation.
• Facilitate CABs and internal review forums, prepare agendas, engage stakeholders, capture decisions.
• Maintain Forward Schedule of Change visibility and update configuration items.
• Act as focal point for customers, Service Delivery Managers, and teams; provide guidance on processes.
• Communicate risks, schedules, requirements and outcomes to technical and non-technical audiences.
• Drive continuous improvement of Change Management practices, CAB effectiveness, and reporting.

Conhecimentos

IT Change Management

Stakeholder management

Strong communication

Governance

Process-driven mindset

Formação académica

ITIL Foundation certification

Ferramentas

ITSM platforms

Change calendars

Service Management docs

Descrição da oferta de emprego

Centorrino Technologies is seeking a Change Manager to lead ITIL-aligned governance of changes across a shared services environment in Australia. You will drive end-to-end change processes, CAB facilitation, and stakeholder engagement to ensure safe, compliant implementations.

You’ll collaborate with customers, service delivery managers and technical teams, guiding governance, risk assessments and documentation, while supporting continuous improvement and performance metrics.