Change Manager – ITIL CAB Lead | Hybrid & NV1 Clearance

Centorrino Technologies Pty Ltd.; Launceston; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts & benefits

IT equipment choices

Team events

Job summary

Centorrino Technologies (CT) is seeking a Change Manager in Australia to drive end-to-end IT Change Management across a shared services environment.

You’ll govern change governance, facilitate CABs, perform risk assessments, and engage stakeholders to ensure compliant, timely changes with strong records in ITSM tools.

Experience with ITIL practices, strong communication across technical and non-technical audiences, and a commitment to continuous improvement are essential.

Qualifications

• Experience in IT Change Management within an ITIL-aligned service management environment.
• Experience facilitating CABs or similar governance forums, with ability to assess change risk, impact, readiness and implementation requirements.
• Strong stakeholder management and communication skills, with the ability to influence across technical, operational and customer-facing teams.
• Proven ability to manage multiple customers, priorities and services within a managed services environment.
• Experience using ITSM platforms, change calendars, reporting tools and service management documentation.
• Current NV1 Security Clearance is required.

Responsibilities

• Manage the end-to-end Change Management process across Managed Services customers, ensuring changes are properly assessed, approved, scheduled, implemented and closed in accordance with governance requirements.
• Review and coordinate change requests, validating risk and impact assessments, implementation and rollback plans, testing requirements, approvals and operational readiness.
• Work closely with technical teams to confirm change scope, dependencies, scheduling and implementation approach, while maintaining accurate records in ITSM tools and supporting documentation.
• Facilitate Customer Change Advisory Boards (CABs) and internal review forums, including agenda preparation, stakeholder engagement, change reviews, decision capture and communication of outcomes.
• Maintain visibility of the Forward Schedule of Change and ensure configuration item updates and change documentation are accurately recorded.
• Act as a key point of contact for customers, Service Delivery Managers, technical teams and stakeholders, providing guidance on Change Management processes, governance requirements and approvals.
• Communicate change risks, schedules, requirements and outcomes to both technical and non-technical audiences, ensuring customer-specific compliance and effective stakeholder engagement.
• Drive continuous improvement of Change Management practices, reporting, CAB effectiveness and process consistency, escalating risks, delays, non-compliance and recurring issues as required.

Skills

Change management

CAB facilitation

Stakeholder mgmt

ITIL Foundation

ITSM tools

Risk assessment

Governance

Communication

Education

ITIL Foundation certification

Tools

ITSM platforms

Change calendars

Reporting tools

Job description

Centorrino Technologies (CT) is seeking a Change Manager in Australia to drive end-to-end IT Change Management across a shared services environment.

You’ll govern change governance, facilitate CABs, perform risk assessments, and engage stakeholders to ensure compliant, timely changes with strong records in ITSM tools.

Experience with ITIL practices, strong communication across technical and non-technical audiences, and a commitment to continuous improvement are essential.