Change Manager | ITIL & CAB Lead | Hybrid

Centorrino Technologies Pty Ltd.; Central Coast; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Employee discounts

IT equipment provided

Team events

Job summary

Centorrino Technologies Pty Ltd in Australia is seeking a Change Manager to drive end-to-end change governance across a shared services environment. You will partner with customers, technical teams and service delivery leaders to assess, approve, schedule and implement changes with strict governance.

The ideal candidate has ITIL Foundation, NV1 security clearance and proven CAB facilitation, with strong stakeholder management and record-keeping in ITSM tools.

Qualifications

• Demonstrated experience in IT Change Management within an ITIL-aligned service management environment, including change governance, risk assessment and approval processes.
• Experience facilitating CABs or similar governance forums, with ability to assess change risk, impact, readiness and implementation requirements.
• Strong stakeholder management and communication skills across technical, operational and customer-facing teams.
• Proven ability to manage multiple customers, priorities and services within a managed services or enterprise IT environment.

Responsibilities

• Manage the end-to-end Change Management process across Managed Services customers, ensuring changes are properly assessed, approved, scheduled, implemented and closed in accordance with governance requirements.
• Review and coordinate change requests, validating risk and impact assessments, implementation and rollback plans, testing requirements, approvals and operational readiness.
• Work closely with technical teams to confirm change scope, dependencies, scheduling and implementation approach, while maintaining accurate records in ITSM tools and supporting documentation.
• Facilitate Customer Change Advisory Boards (CABs) and internal review forums, including agenda preparation, stakeholder engagement, change reviews, decision capture and communication of outcomes.
• Maintain visibility of the Forward Schedule of Change and ensure configuration item updates and change documentation are accurately recorded.
• Act as a key point of contact for customers, Service Delivery Managers, technical teams and stakeholders, providing guidance on Change Management processes, governance requirements and approvals.
• Communicate change risks, schedules, requirements and outcomes to both technical and non-technical audiences, ensuring customer-specific compliance and effective stakeholder engagement.
• Drive continuous improvement of Change Management practices, reporting, CAB effectiveness and process consistency, escalating risks, delays, non-compliance and recurring issues as required.

Skills

IT Change Management

CAB facilitation

Stakeholder management

Governance

ITSM coordination

Education

ITIL Foundation certification

Tools

ITSM platforms

Job description

Centorrino Technologies Pty Ltd in Australia is seeking a Change Manager to drive end-to-end change governance across a shared services environment. You will partner with customers, technical teams and service delivery leaders to assess, approve, schedule and implement changes with strict governance.

The ideal candidate has ITIL Foundation, NV1 security clearance and proven CAB facilitation, with strong stakeholder management and record-keeping in ITSM tools.