Change Manager

Centorrino Technologies Pty Ltd.; Hobart; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts

IT equipment

Team events

Job summary

Centorrino Technologies is seeking a Change Manager to lead ITIL-aligned governance of changes across a shared services environment in Australia. You will drive end-to-end change processes, CAB facilitation, and stakeholder engagement to ensure safe, compliant implementations.

You’ll collaborate with customers, service delivery managers and technical teams, guiding governance, risk assessments and documentation, while supporting continuous improvement and performance metrics.

Qualifications

• Experience in IT Change Management within an ITIL-aligned service management environment.
• Experience facilitating CABs or similar governance forums.
• Strong stakeholder management and communication skills across technical and customer teams.
• Proven ability to manage multiple customers and priorities in a managed services environment.
• Strong organisational skills and attention to detail.
• Practical, process-driven mindset balancing governance and improvement.
• Experience using ITSM platforms, change calendars, and reporting tools.
• ITIL Foundation certification required; additional ITIL/Service Management certifications regarded.
• Current NV1 Security Clearance is required.

Responsibilities

• Manage end-to-end Change Management across Managed Services customers per governance requirements.
• Review and coordinate change requests, risk/impact assessments, rollback plans, testing, approvals.
• Collaborate with technical teams on scope, dependencies, scheduling and implementation.
• Facilitate CABs and internal review forums, prepare agendas, engage stakeholders, capture decisions.
• Maintain Forward Schedule of Change visibility and update configuration items.
• Act as focal point for customers, Service Delivery Managers, and teams; provide guidance on processes.
• Communicate risks, schedules, requirements and outcomes to technical and non-technical audiences.
• Drive continuous improvement of Change Management practices, CAB effectiveness, and reporting.

Skills

IT Change Management

Stakeholder management

Strong communication

Governance

Process-driven mindset

Education

ITIL Foundation certification

Tools

ITSM platforms

Change calendars

Service Management docs

Job description

Job Description

Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Change Manager to join our team in Australia.

The Change Manager will be responsible for the effective execution, governance and ongoing maturity of CT’s Change Management process across a shared services environment. Working closely with customers, technical teams, Service Delivery Managers and the broader Service Management team, this role ensures changes are assessed, planned, approved, communicated and implemented in a controlled and consistent manner.

NV1 Clearance is required for this role.

Requirements

What you’ll do:

• Manage the end-to-end Change Management process across Managed Services customers, ensuring changes are properly assessed, approved, scheduled, implemented and closed in accordance with governance requirements.
• Review and coordinate change requests, validating risk and impact assessments, implementation and rollback plans, testing requirements, approvals and operational readiness.
• Work closely with technical teams to confirm change scope, dependencies, scheduling and implementation approach, while maintaining accurate records in ITSM tools and supporting documentation.
• Facilitate Customer Change Advisory Boards (CABs) and internal review forums, including agenda preparation, stakeholder engagement, change reviews, decision capture and communication of outcomes.
• Maintain visibility of the Forward Schedule of Change and ensure configuration item updates and change documentation are accurately recorded.
• Act as a key point of contact for customers, Service Delivery Managers, technical teams and stakeholders, providing guidance on Change Management processes, governance requirements and approvals.
• Communicate change risks, schedules, requirements and outcomes to both technical and non-technical audiences, ensuring customer-specific compliance and effective stakeholder engagement.
• Drive continuous improvement of Change Management practices, reporting, CAB effectiveness and process consistency, escalating risks, delays, non-compliance and recurring issues as required.

What you’ll bring:

• Demonstrated experience in IT Change Management within an ITIL-aligned service management environment, including change governance, risk assessment and approval processes.
• Experience facilitating CABs or similar governance forums, with the ability to assess change risk, impact, readiness and implementation requirements.
• Strong stakeholder management and communication skills, with the ability to influence and provide guidance across technical, operational and customer-facing teams.
• Proven ability to manage multiple customers, priorities and services within a managed services, shared services or enterprise IT environment.
• Strong organisational skills, attention to detail and the ability to manage high volumes of change activity accurately and effectively.
• Practical, process-driven mindset with the ability to balance governance, risk management, operational efficiency and continuous improvement.
• Experience using ITSM platforms, change calendars, reporting tools and service management documentation.
• ITIL Foundation certification required; additional ITIL, Change Management or Service Management certifications highly regarded.
• Current NV1 Security Clearance is required.

Benefits

Why you’ll love working here:

Our company is more than just a workplace, it’s a hub of inspiration and creativity where employees love to work! Here’s why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC), Police Check, and NV1 Security Clearance are required.