Strategic ICT Account Manager

Kaliba

Port Macquarie

On-site

AUD 90,000 - 100,000

Full time

6 days ago

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Job summary

Kaliba in Port Macquarie is seeking a Client Account Manager to own the full relationship for a portfolio of business clients, serving as their trusted ICT advisor. This is a strategic, relationship-led role, not a helpdesk position, focused on guiding technology direction and business outcomes.

You will manage renewals, develop ICT strategies, lead quarterly reviews in person, and collaborate with architects and engineers to tailor solutions to client needs, balancing growth with retention and

Qualifications

Proven experience in an Account Manager, Client Manager or Service Delivery Manager role within an MSP or IT services environment.
Consultative, relationship-first approach.
Strong communication with stakeholders.
Experience with renewals, growth and retention metrics.

Responsibilities

Own the whole-of-business relationship for an assigned client portfolio, building trust with key decision makers as their go-to ICT advisor.
Develop and review client-specific ICT strategies annually, covering budgets, infrastructure refreshes and risk mitigation.
Run quarterly strategy reviews with clients, in person, to keep plans aligned to their business.
Manage renewals proactively, working ahead of expiry rather than reacting to it.
Identify service gaps and educate clients on how additional offerings genuinely benefit their business.
Lead proposals for major projects, owning the business case and presentation while technical teams handle the detail.
Work closely with Solution Architects and Engineers to ensure solutions are built around real client needs.