Account Manager

Kaliba; Port Macquarie; In loco; AUD 90.000 - 100.000; Tempo pieno

Descrizione del lavoro

Kaliba in Port Macquarie is seeking a Client Account Manager to own the full relationship for a portfolio of business clients, serving as their trusted ICT advisor. This is a strategic, relationship-led role, not a helpdesk position, focused on guiding technology direction and business outcomes.

You will manage renewals, develop ICT strategies, lead quarterly reviews in person, and collaborate with architects and engineers to tailor solutions to client needs, balancing growth with retention and

Competenze

• Proven experience in an Account Manager, Client Manager or Service Delivery Manager role within an MSP or IT services environment.
• Consultative, relationship-first approach.
• Strong communication with stakeholders.
• Experience with renewals, growth and retention metrics.

Mansioni

• Own the whole-of-business relationship for an assigned client portfolio, building trust with key decision makers as their go-to ICT advisor.
• Develop and review client-specific ICT strategies annually, covering budgets, infrastructure refreshes and risk mitigation.
• Run quarterly strategy reviews with clients, in person, to keep plans aligned to their business.
• Manage renewals proactively, working ahead of expiry rather than reacting to it.
• Identify service gaps and educate clients on how additional offerings genuinely benefit their business.
• Lead proposals for major projects, owning the business case and presentation while technical teams handle the detail.
• Work closely with Solution Architects and Engineers to ensure solutions are built around real client needs.

Conoscenze

Account management

Relationship management

Strategic planning

Client advisory

Descrizione del lavoro

$90,000 - $100,000 + super

An established Managed Service Provider is looking for a Client Account Manager to own the full relationship for a portfolio of business clients, acting as their trusted ICT advisor.

This is a strategic, relationship-led role, not a support or ticket-queue position. You'll be the person clients turn to for guidance on their technology direction, not just a point of contact.

What you'll be doing:

• Own the whole-of-business relationship for an assigned client portfolio, building trust with key decision makers as their go-to ICT advisor
• Develop and review client-specific ICT strategies annually, covering budgets, infrastructure refreshes and risk mitigation
• Run quarterly strategy reviews with clients, in person, to keep plans aligned to their business
• Manage renewals proactively, working ahead of expiry rather than reacting to it
• Identify service gaps and educate clients on how additional offerings genuinely benefit their business
• Lead proposals for major projects, owning the business case and presentation while technical teams handle the detail
• Work closely with Solution Architects and Engineers to ensure solutions are built around real client needs

What you'll bring:

• Proven experience in an Account Manager, Client Manager or Service Delivery Manager role within an MSP or IT services environment
• A consultative, relationship-first approach, comfortable positioning yourself as a trusted advisor rather than a salesperson
• Strong communication skills, confident presenting strategy and proposals to business stakeholders
• Genuine account management discipline, managing renewals, growth and retention as core metrics, not an afterthought