Strategic Growth Account Manager

Tyro Payments Limited; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Learning and career development

18 weeks paid primary carers leave

12 weeks paid secondary carers leave

Annual team-based volunteer day

Birthday Leave

Power Up Day

Mental health and wellness initiatives

Novated leasing

Job summary

Tyro Payments Limited is seeking an experienced Account Manager to grow and manage a portfolio of medium-to-large business customers across Australia. You will retain customers, drive product value, and lead negotiations while expanding Tyro’s merchant base.

You will report to the Customer Success Manager and collaborate with cross-functional teams. You’ll need a proactive, results-driven mindset, strong relationship skills, and the ability to navigate complex business environments.

Qualifications

• 3–6+ years in client-facing or commercial roles.
• Experience selling SaaS or technology solutions, with the confidence to demonstrate products and lead conversations around value.
• Self-starter, curious, and commercially driven.
• Proven track record of growing an existing portfolio.
• Experience with sales targets, presenting, and negotiation.

Responsibilities

• Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churn.
• Action various triggers for retention and product purposes in a timely manner.
• Embed robust operational rhythm with regular meetings and quarterly business reviews.
• Lead negotiations and manage analysis on pricing to retain merchant base.
• Generate referrals for new business by fostering strong relationships with existing customers.
• Identify growth opportunities within the portfolio, including winning new-to-Tyro customers.
• Expand knowledge of Tyro products and services and stay up to date with changes.
• Collaborate with account admins, customer support, and financial support to ensure day-to-day needs are met.
• Escalate dissatisfied customers through the IDR process.
• Perform ad hoc duties as required by the manager.

Skills

Client-facing

SaaS sales

Negotiation

Relationship management

Pricing understanding

Executive stakeholder engagement

Education

Tools

Salesforce

Job description

Tyro Payments Limited is seeking an experienced Account Manager to grow and manage a portfolio of medium-to-large business customers across Australia. You will retain customers, drive product value, and lead negotiations while expanding Tyro’s merchant base.

You will report to the Customer Success Manager and collaborate with cross-functional teams. You’ll need a proactive, results-driven mindset, strong relationship skills, and the ability to navigate complex business environments.