Key Account Manager

Tyro Payments; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Learning and career development

18 weeks paid primary carers leave

12 weeks paid secondary carers leave

Volunteer day

Birthday Leave

Power Up Day

Mental health initiatives

Novated leasing

Job summary

Tyro Payments in Brisbane is seeking an experienced Account Manager to grow and manage a portfolio of medium and large business customers. You will drive retention, negotiate terms, and expand Tyro’s banking and eCommerce offerings with existing clients.

The role emphasizes proactive portfolio management, strong stakeholder communication, and a track record of growing an existing book of business within the payments/fintech space.

Qualifications

• 3–6+ years in client-facing or commercial roles.
• Experience with SaaS or technology solutions, with the confidence to demonstrate products and lead customer conversations around business value.

Responsibilities

• Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churn.
• Lead negotiations and manage analysis on rates comparisons to retain your merchant base.
• Generate referrals for new business by fostering strong relationships with existing customers.
• Seek to identify growth opportunities in the designated portfolio, including winning new-to-Tyro customers that require Account Management.
• Proactively look for opportunities for Tyro banking and eComm products within a portfolio.

Skills

Client-facing experience

SaaS/ tech sales

Negotiation skills

Relationship management

Communication with senior stakeholders

Job description

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands‑on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

About The Role

The Account Management team is a huge part of Tyro’s growth and success and responsible for managing a portfolio of business customers across a range of industries. We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks.

Reporting to the Customer Success Manager, your key responsibility will be to grow your existing portfolio of medium and above business customers, ensure customer satisfaction is met which then leads to the retention of these important customers.

Please note: This position is based in Brisbane, Queensland, Australia.

What You'll Do

• Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churn
• Action various triggers for retention and product purposes in a timely manner
• Embed Robust Operational Rhythm with the setup of regular meetings and quarterly business reviews
• Lead negotiations and manage analysis on rates comparisons to retain your merchant base
• Generate referrals for new business by fostering strong relationships with existing customers
• Seek to identify growth opportunities in the designated portfolio, including winning new-to-Tyro customers that require Account Management
• Proactively look for opportunities for Tyro banking and eComm products within a portfolio
• Proactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changes
• Work with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely manner
• Escalate any customer who is deemed to be ‘dissatisfied’ through our IDR process
• Ad hoc duties to assist with customer enquiries, initiatives, projects, campaigns and work as prescribed by your manager

What You'll Bring

• 3–6+ years in client-facing or commercial roles
• Exposure to merchants, complex businesses, or software/financial services (payments not essential)
• Experience selling SaaS or technology solutions, with the confidence to demonstrate products and lead customer conversations around technical capabilities and business value.
• Self-starter, naturally curious, and commercially driven
• Proven track record of growing an existing portfolio
• Experience with sales targets, presenting, and negotiation
• Understanding of pricing models (desirable)
• Highly organised with strong time management
• Professional communication skills, including engaging with senior stakeholders (e.g. CFOs)

What’s in it for you?

You’ll Also Receive

• Learning and career development opportunities
• 18 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Mental health and wellness initiatives
• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.