Strategic Account Manager: Grow & Retain Top Merchants

Tyro Payments; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Learning and career development

18 weeks paid primary carers leave

12 weeks paid secondary carers leave

Volunteer day

Birthday Leave

Power Up Day

Mental health initiatives

Novated leasing

Job summary

Tyro Payments in Brisbane is seeking an experienced Account Manager to grow and manage a portfolio of medium and large business customers. You will drive retention, negotiate terms, and expand Tyro’s banking and eCommerce offerings with existing clients.

The role emphasizes proactive portfolio management, strong stakeholder communication, and a track record of growing an existing book of business within the payments/fintech space.

Qualifications

• 3–6+ years in client-facing or commercial roles.
• Experience with SaaS or technology solutions, with the confidence to demonstrate products and lead customer conversations around business value.

Responsibilities

• Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churn.
• Lead negotiations and manage analysis on rates comparisons to retain your merchant base.
• Generate referrals for new business by fostering strong relationships with existing customers.
• Seek to identify growth opportunities in the designated portfolio, including winning new-to-Tyro customers that require Account Management.
• Proactively look for opportunities for Tyro banking and eComm products within a portfolio.

Skills

Client-facing experience

SaaS/ tech sales

Negotiation skills

Relationship management

Communication with senior stakeholders

Job description

Tyro Payments in Brisbane is seeking an experienced Account Manager to grow and manage a portfolio of medium and large business customers. You will drive retention, negotiate terms, and expand Tyro’s banking and eCommerce offerings with existing clients.

The role emphasizes proactive portfolio management, strong stakeholder communication, and a track record of growing an existing book of business within the payments/fintech space.