Strategic Accounts Manager - Growth & Renewals

EML Payments Solutions Ltd (EPSL); Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Company bonus scheme

Flexible working

Parental leave

Volunteer leave

Professional memberships

Annual leave

Job summary

EML Payments is seeking a Strategic Account Manager to own a portfolio of key Australian customers, driving retention, growth and renewals. You will develop account plans, engage executives and coordinate across product, operations and finance to deliver outcomes.

Based in Sydney, you will build trusted relationships from operational contacts to senior decision-makers, manage risks and identify upsell opportunities while maintaining customer-centric focus in a fast-moving payments environment.

Qualifications

• Experience leading strategic/key accounts in a B2B environment.
• Proven ability to grow portfolio revenue and renewals.
• Strong stakeholder engagement and negotiation skills.

Responsibilities

• Own a portfolio of strategic customers, accountable for retention, revenue and growth.
• Develop account plans and map key stakeholders to drive renewals.
• Coordinate cross-functional support to deliver customer outcomes.
• Lead executive reviews and manage portfolio performance in CRM.

Skills

Strategic account management

Customer success

B2B sales

Stakeholder engagement

Forecasting & analytics

Job description

EML Payments is seeking a Strategic Account Manager to own a portfolio of key Australian customers, driving retention, growth and renewals. You will develop account plans, engage executives and coordinate across product, operations and finance to deliver outcomes.

Based in Sydney, you will build trusted relationships from operational contacts to senior decision-makers, manage risks and identify upsell opportunities while maintaining customer-centric focus in a fast-moving payments environment.