Strategic Enterprise Customer Success Lead

Wolters Kluwer; Australia; Híbrido; AUD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Learning & Development

Health programs

Parental leave

Global org exposure

Resumo da oferta

Wolters Kluwer is seeking an experienced Customer Success Manager (Strategic Accounts) to own a portfolio of enterprise customers across Australia and New Zealand. You will partner with senior stakeholders to drive value, adoption, retention and renewal outcomes.

This role blends strategic customer success leadership with a strong commercial mindset, driving GRR/NRR and opportunities for expansion across your portfolio.

Qualificações

• 5+ years in Customer Success, Strategic Account Management or enterprise account roles
• Experience managing large, complex enterprise or strategic accounts
• Proven ability to engage senior stakeholders including directors, VP and C-levels
• Commercial mindset with renewal, upsell and cross-sell experience
• SaaS, information services, legal tech or GRC familiarity is a plus

Responsabilidades

• Own and manage a portfolio of strategic enterprise customers across ANZ
• Build trusted relationships with executive sponsors and senior stakeholders
• Develop and execute customer success plans aligned to business objectives
• Lead Executive Business Reviews and strategic account reviews to demonstrate value
• Drive product adoption, retention and long-term value realization
• Monitor customer health and implement mitigation plans to protect retention
• Collaborate with Sales, Product, Pro Services, Support and Marketing to deliver outcomes
• Maintain accurate account plans, renewal forecasts and opportunity pipelines in CRM

Descrição da oferta de emprego

Wolters Kluwer is seeking an experienced Customer Success Manager (Strategic Accounts) to own a portfolio of enterprise customers across Australia and New Zealand. You will partner with senior stakeholders to drive value, adoption, retention and renewal outcomes.

This role blends strategic customer success leadership with a strong commercial mindset, driving GRR/NRR and opportunities for expansion across your portfolio.