Strategic Account Manager

C T Corporation System (DE); Australia; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible working

Learning & development

Health & wellness programs

Parental leave

Job summary

Wolters Kluwer Australia is seeking a commercially driven Strategic Account Manager to lead a portfolio of enterprise customers across Australia and New Zealand. You will act as the executive face of the business, engaging with C-suite and senior stakeholders to understand priorities and drive strategic account plans.

This role focuses on adoption, retention and growth, owning revenue outcomes, executive business reviews and cross‑functional collaboration with Sales, Product and Support to

Qualifications

• 7+ years in Strategic Account Management, Enterprise Account Management, Customer Success or Enterprise Sales.
• Proven experience managing large, complex enterprise customers and executive stakeholder relationships.
• Strong commercial, negotiation and business planning skills.

Responsibilities

• Lead executive business reviews and strategic planning discussions with senior stakeholders.
• Drive net revenue retention through renewals, expansion, upsell and cross-sell opportunities.
• Develop multi-year account strategies aligned to customer priorities and growth objectives.
• Partner with Sales, Product, Professional Services, Marketing and Support to execute strategic account plans.
• Monitor account health and proactively engage where risks or barriers emerge.

Skills

Strategic account management

Executive relationship management

Revenue growth

Forecasting & planning

Cross-functional leadership

SaaS / enterprise software

Job description

We are seeking a commercially driven Strategic Account Manager to lead a portfolio of our most important enterprise customers across Australia and New Zealand.

This role is responsible for protecting, growing and deepening relationships within high-value strategic accounts. Acting as the executive face of the business, you will engage with senior stakeholders, understand customer business priorities and develop long-term account strategies that drive retention, expansion and customer advocacy.

This opportunity focuses on adoption and support, the Strategic Account Manager owns executive relationships, commercial outcomes, growth opportunities and strategic account plans. Success in this role requires strong business acumen, executive presence and the ability to influence senior decision-makers within complex organisations.

Key Responsibilities

Strategic Relationship Leadership

• Serve as the senior relationship owner for a select portfolio of strategic enterprise accounts across ANZ.
• Build trusted advisor relationships with C-suite executives, business leaders and key decision-makers.
• Develop multi-year account strategies aligned to customer business priorities and growth objectives.
• Lead Executive Business Reviews and strategic planning discussions with senior stakeholders.
• Establish broad stakeholder coverage and strengthen executive sponsorship across assigned accounts.

Revenue Growth & Commercial Ownership

• Drive net revenue retention through renewals, expansion, upsell and cross-sell opportunities.
• Identify whitespace opportunities and develop growth plans within existing accounts.
• Partner closely with Sales leadership to execute strategic account growth initiatives.
• Influence purchasing decisions by aligning solutions to customer business outcomes and strategic priorities.
• Maintain accurate forecasting and account planning for all strategic opportunities.

Customer Success & Value Realisation

• Ensure customers achieve measurable business outcomes and realise value from their investment.
• Develop success plans that support customer objectives while strengthening long-term partnerships.
• Monitor account health and proactively engage where risks or barriers emerge.
• Act as a point of escalation for critical customer matters and drive resolution through internal stakeholders.

Executive Engagement & Thought Leadership

• Represent the organisation as a strategic partner to customers.
• Deliver business-focused conversations that move beyond product discussions to industry, operational and commercial challenges.
• Facilitate executive workshops and strategic reviews.
• Bring external market insights, industry trends and best practices to customer engagements.

Cross-Functional Leadership

• Partner with Sales, Product, Professional Services, Marketing and Support teams to execute strategic account plans.
• Act as the voice of the customer internally.
• Influence internal stakeholders to deliver outcomes for strategic customers.
• Share market intelligence and customer feedback to shape product and go-to-market strategies.

Experience & Qualifications

• 7+ years' experience in Strategic Account Management, Enterprise Account Management, Customer Success or Enterprise Sales.
• Proven experience managing large, complex enterprise customers and executive stakeholder relationships.
• Demonstrated success growing revenue within existing accounts through retention, expansion and strategic partnership development.
• Strong executive presence with the ability to engage and influence C-suite stakeholders.
• Experience navigating complex buying centres and multi-stakeholder environments.
• Background within SaaS, information services, legal technology, tax and accounting technology, governance, risk and compliance solutions or enterprise software.
• Excellent commercial, negotiation and business planning skills.
• Strong strategic thinking and consultative engagement capability.

Our Values

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.

Culture and Benefits

We care for our people and a part of that we offer:

• Flexible Working Arrangement - Work from Anywhere and Hybrid Working (promoting work life balance)
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements
• The opportunity to work within a global organization with experienced leaders

You can learn more about what we do by visiting our:

Website : Wolters Kluwer Australia | Wolters Kluwer

Meet the People: How the People of Wolters K