Strategic Enterprise CSM - Drive ROI & Growth

Techium Consulting Group; Sydney; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Bonus

Superannuation

Flexible working policies

Job summary

Techium Consulting Group is seeking an Enterprise Customer Success Manager to own relationships with high-value accounts and drive measurable value from the platform within BFSI, Government, and Utilities sectors.

You will lead executive reviews, manage NRR and renewal cycles, and partner with sales and product teams to expand usage. A data-literate, governance-aware mindset and experience with Gainsight or similar tools are essential.

Qualifications

• 3–5+ years in Customer Success or Strategic Accounts in B2B SaaS.
• Proven track record with high Net Revenue Retention (NRR).
• Familiarity with governance, compliance, and IT security in enterprise sectors.
• Excellent executive-level presentation and relationship-building capabilities.
• Experience with CS platforms (Gainsight, ChurnZero or similar).

Responsibilities

• Drive value realisation across a portfolio of enterprise clients.
• Lead Executive Business Reviews (EBRs) to demonstrate ROI and workflow improvements.
• Own account health metrics, Net Revenue Retention (NRR), and renewal cycles.
• Partner with Enterprise AEs to identify cross-sell and expansion opportunities.
• Act as liaison between clients and Product Management for feature roadmaps.

Skills

Executive relationships

NRR focus

Strategic advisory

Data literacy

CS platform experience

Tools

Gainsight

ChurnZero

Job description

Techium Consulting Group is seeking an Enterprise Customer Success Manager to own relationships with high-value accounts and drive measurable value from the platform within BFSI, Government, and Utilities sectors.

You will lead executive reviews, manage NRR and renewal cycles, and partner with sales and product teams to expand usage. A data-literate, governance-aware mindset and experience with Gainsight or similar tools are essential.