Enterprise CSM Remote — Growth & Retention

ABC Financial; Australia; Remote; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Time Off

Days of Disconnect

Parental Leave

Pawternity Leave

Fitness Reimbursement

Medical Support

EAP

Calm App Access

Job summary

ABC Fitness is seeking a Senior Customer Success Manager to drive value, retention, and growth across a portfolio of enterprise customers. You will partner with Sales, Product, and Support to advocate for customer needs, resolve complex issues, and deliver successful outcomes.

You’ll build trusted relationships and provide strategic guidance as the primary contact for your clients. You’ll manage escalations, monitor health signals, and lead business reviews while mentoring junior teammates in a

Qualifications

• 5+ years in Customer Success or related role supporting enterprise customers.
• Exceptional communication skills across all levels of a customer organisation.
• Proven ability to manage complex relationships and drive business outcomes.

Responsibilities

• Build trust and long-term relationships with enterprise customers.
• Track account health, identify growth opportunities and risks.
• Deliver business reviews and develop success plans with customers.
• Collaborate with Sales, Product, Support and other teams to resolve issues.
• Escalate and coordinate resources to drive timely resolutions.
• Mentor new hires and participate in cross-functional projects.

Skills

Customer Success

Account Management

Verbal & Written Communication

Cross-functional Collaboration

Microsoft Excel

Tools

CRM Tools

Project Management Tools

Microsoft Excel

Job description

ABC Fitness is seeking a Senior Customer Success Manager to drive value, retention, and growth across a portfolio of enterprise customers. You will partner with Sales, Product, and Support to advocate for customer needs, resolve complex issues, and deliver successful outcomes.

You’ll build trusted relationships and provide strategic guidance as the primary contact for your clients. You’ll manage escalations, monitor health signals, and lead business reviews while mentoring junior teammates in a