Strategic Customer Success Manager - Enterprise Growth

FICO; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Work-life balance

Employee resource groups

Job summary

FICO is seeking a Strategic Customer Success Manager to act as an executive partner for a portfolio of high-value accounts in Australia. The role focuses on retention, expansion, and aligning platform capabilities with customer strategy, engaging C-level stakeholders and driving measurable business outcomes.

The successful candidate will own the full commercial health of accounts, manage renewals, and lead cross-functional teams across product, services, and sales.

Qualifications

• Experience in a senior customer-facing role with preference for financial services SaaS or tech.

Responsibilities

• Own executive relationships with C-level and senior stakeholders across accounts.
• Develop and execute multi-year account strategies to identify expansion opportunities.
• Translate platform capabilities into business outcomes and measure impact.
• Lead cross-functional teams to deliver a seamless customer experience and renewal growth.

Skills

C-level engagement

Strategic advisory

Account growth

Revenue retention

Cross-functional leadership

Education

Bachelor's degree in Business or Finance

Tools

Salesforce

Job description

FICO is seeking a Strategic Customer Success Manager to act as an executive partner for a portfolio of high-value accounts in Australia. The role focuses on retention, expansion, and aligning platform capabilities with customer strategy, engaging C-level stakeholders and driving measurable business outcomes.

The successful candidate will own the full commercial health of accounts, manage renewals, and lead cross-functional teams across product, services, and sales.