Customer Success Manager

Techium Consulting Group; Sydney; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Bonus

Superannuation

Flexible working policies

Job summary

Techium Consulting Group is seeking an Enterprise Customer Success Manager to own relationships with high-value accounts and drive measurable value from the platform within BFSI, Government, and Utilities sectors.

You will lead executive reviews, manage NRR and renewal cycles, and partner with sales and product teams to expand usage. A data-literate, governance-aware mindset and experience with Gainsight or similar tools are essential.

Qualifications

• 3–5+ years in Customer Success or Strategic Accounts in B2B SaaS.
• Proven track record with high Net Revenue Retention (NRR).
• Familiarity with governance, compliance, and IT security in enterprise sectors.
• Excellent executive-level presentation and relationship-building capabilities.
• Experience with CS platforms (Gainsight, ChurnZero or similar).

Responsibilities

• Drive value realisation across a portfolio of enterprise clients.
• Lead Executive Business Reviews (EBRs) to demonstrate ROI and workflow improvements.
• Own account health metrics, Net Revenue Retention (NRR), and renewal cycles.
• Partner with Enterprise AEs to identify cross-sell and expansion opportunities.
• Act as liaison between clients and Product Management for feature roadmaps.

Skills

Executive relationships

NRR focus

Strategic advisory

Data literacy

CS platform experience

Tools

Gainsight

ChurnZero

Job description

Enterprise Customer Success Manager - Workflow Optimisation

Our client's tool provides a reliable base for enterprise businesses to power core operational workflows every day. Theyre expanding internationally and are looking to strengthen their team across the CSM function to ensure client satisfaction, retention, and expansion across our blue-chip enterprise accounts as its fundamental to their growth objectives.

On Offer: $130,000-170,000 + Super + Bonus

The Opportunity:

Our Client is looking to add a Strategic Customer Success Manager to own relationships across a portfolio of high-value enterprise accounts. You will serve as the primary strategic advisor to executive sponsors, ensuring continuous platform adoption, measurable business value, strong net retention performance and identifying expansion opportunities within the account base.

Key Responsibilities:

• Drive value realisation across a portfolio of enterprise clients in BFSI, Government, and Utilities, serving as their primary strategic advisor.
• Lead Executive Business Reviews (EBRs) to demonstrate measurable workflow efficiency improvements, operational cost reductions, and software ROI.
• Own key account health metrics, Net Revenue Retention (NRR), and contract renewal cycles.
• Partner with Enterprise AEs to identify, qualify, and execute cross-sell and expansion opportunities within existing client accounts.
• Act as a direct liaison between clients and internal Product Management to help prioritise feature request roadmaps.

What you'll bring:

• 3-5+ years of Customer Success Management or Strategic Account Management experience in B2B Enterprise SaaS.
• Proven track record of managing complex client portfolios with high Net Retention Rates (NRR).
• Familiarity with enterprise governance, compliance, and IT security requirements within enterprise sectors.
• Excellent presentation, facilitation, and relationship-building capabilities at the executive level.
• Data-literate mindset with experience utilising Customer Success platforms (e.g., Gainsight, ChurnZero, or equivalent).

What We Offer:

• Dedicated career growth framework into CS Leadership or Strategic Accounts.
• Flexible working policies and modern office environment.
• Extended parental leave and lifestyle benefits.