Enterprise CSM – Hybrid (Growth & Retention)

Diligent; Perth; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible work environment

Comprehensive health benefits

Generous time off policy

Wellness programs

Job summary

Diligent is seeking a Customer Success Manager to oversee a portfolio of enterprise accounts, ensuring outstanding customer experience and strong product adoption. You will coordinate onboarding, training and ongoing relationships, aligning with client goals and Diligent's governance platform.

This role emphasizes renewal ownership, cross-functional collaboration, and advocacy across teams. The successful candidate will contribute to revenue retention, upsell opportunities, and high customer

Qualifications

• Ability to build and maintain direct client relationships with key stakeholders.
• Experience managing a portfolio of corporate customers.
• Enterprise level account management experience in SAAS is desirable.
• Experience with CRM tools (e.g., Salesforce) is useful.
• Excellent communication and presentation skills with multiple stakeholders.
• Strong problem solving and curiosity about client needs.
• High resilience and positive attitude when facing adversity.
• Passionate about technology with a solution-centric mindset.

Responsibilities

• Build and maintain strong direct client relationships with key stakeholders and sustain engagement.
• Own the renewal process and manage commercial aspects.
• Grow accounts by identifying needs, recommending products/services, and driving revenue retention.
• Coordinate with implementation, project teams, and IT to ensure a best-in-class customer experience.
• Collaborate across sales, services, marketing, finance, and operations as the voice of the customer.
• Lead product adoption sessions with senior stakeholders and C-suite where needed.
• Pursue client advocacy initiatives across the portfolio.

Skills

Client relationships

Portfolio management

SAAS account management

Sales CRM (Salesforce)

Communication & presentation

Problem solving

Resilience

Technology mindset

Tools

Salesforce

Job description

Diligent is seeking a Customer Success Manager to oversee a portfolio of enterprise accounts, ensuring outstanding customer experience and strong product adoption. You will coordinate onboarding, training and ongoing relationships, aligning with client goals and Diligent's governance platform.

This role emphasizes renewal ownership, cross-functional collaboration, and advocacy across teams. The successful candidate will contribute to revenue retention, upsell opportunities, and high customer