Senior Enterprise CSM | AI-Powered CX Growth

Cyara, Inc.; Australia; On-site; AUD 130,000 - 206,000; Full time

Job summary

Cyara, Inc. is seeking a Sr. Customer Success Manager to lead and sustain strong relationships with our enterprise customers, ensuring maximum value from Cyara’s AI-powered CX assurance platform.

You will drive ROI, manage cross-functional programs, and coordinate across global teams to deliver outcomes and growth. You will work in a dynamic, high-growth environment, engaging with executive stakeholders, and traveling as needed to meet customer needs and expand opportunities across APAC and

Qualifications

• 5+ years of experience in a Customer Success Role.
• Strategic conversations with and confident presenting to senior customer executives.
• Coordinate and mobilize internal resources to deliver customer outcomes across global teams.
• Able to operate independently as the sole CSM in a region with prudent prioritization and escalation.
• Self-starter who builds structure where none exists.
• Experience navigating APAC markets and managing commercial relationships.
• Proven track record of meeting and exceeding targets.
• SaaS/telecoms experience would be advantageous.
• Knowledge of testing and the software development lifecycle desirable.

Responsibilities

• Own customer outcomes and ensure value from Cyara's solutions throughout the lifecycle.
• Articulate Cyara's value with measurable ROI to stakeholders and executives.
• Act as a program manager across the customer journey including professional services.
• Understand customer pain points and strategic objectives, solving with Cyara's technology.
• Build adoption and value plans for long-term success and growth.
• Deliver insights from usage to identify improvements and expansion opportunities.
• Serve as an escalation point when things deviate from plan.
• Organize regular customer check-ins, onsite visits and Executive Business Reviews.
• Coordinate and manage customer requests & projects; identify cross-sell/upsell opportunities.

Skills

5+ years experience

Strategic conversations

Executive stakeholder engagement

Cross-functional coordination

Autonomous region CS

AI/tools familiarity

Program management

Commercial relationship management

Meet/exceed targets

SaaS/telecoms experience

SDLC knowledge

Bachelor's degree desirable

Education

Bachelor's degree in related discipline

Job description

Cyara, Inc. is seeking a Sr. Customer Success Manager to lead and sustain strong relationships with our enterprise customers, ensuring maximum value from Cyara’s AI-powered CX assurance platform.

You will drive ROI, manage cross-functional programs, and coordinate across global teams to deliver outcomes and growth. You will work in a dynamic, high-growth environment, engaging with executive stakeholders, and traveling as needed to meet customer needs and expand opportunities across APAC and