Enterprise Customer Success Executive

Nearheal Pty Ltd (trading as Nearheal); Canberra; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking a Strategic Accounts, Customer Success Executive to lead post-sales adoption and success initiatives within our most valuable accounts. You will partner with C-level executives, guide business transformation, and collaborate with internal teams and strategic partners to maximize value and renewals.

You will drive strategic customer engagements, align pre- and post-sales strategies, and establish measurable milestones to ensure long-term success and expansion opportunities

Qualifications

• Experience leading large-scale digital transformations and advising C-level executives.
• BA/BS or equivalent required; Master’s degree preferred.
• 15+ years in management consulting or technology-enabled transformation.
• Proven ability to build and lead Customer Success or Consulting teams.
• Strong cross-functional leadership and strategic governance experience.

Responsibilities

• Lead post-sales transformation and adoption strategies across top accounts.
• Partner with Account Executives to align pre- and post-sales plans.
• Identify and mitigate risks to ensure value realization.
• Drive KPIs: adoption, health, renewals, and revenue opportunities.
• Foster executive-level relationships and collaboration across global teams.

Skills

AI driven

Transformational Leadership

Cross-Functional Leadership

C-Level Relationships

Collaboration and Communication

Business Acumen

Adaptability

Execution Focus

Customer Focus

Education

BA/BS or equivalent required

Master’s degree preferred

Job description

ServiceNow is seeking a Strategic Accounts, Customer Success Executive to lead post-sales adoption and success initiatives within our most valuable accounts. You will partner with C-level executives, guide business transformation, and collaborate with internal teams and strategic partners to maximize value and renewals.

You will drive strategic customer engagements, align pre- and post-sales strategies, and establish measurable milestones to ensure long-term success and expansion opportunities