Senior Strategic CSM - Enterprise Accounts (ANZ)

Thomson Reuters; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way

Career Development

Mental Health Days

Employee Incentive Programs

Job summary

Thomson Reuters in Australia and New Zealand is seeking a Strategic Customer Success Manager to own the post-sale lifecycle for a portfolio of strategic enterprise accounts. You will partner with Strategic Account Managers to drive adoption, time-to-value, and measurable business outcomes across Thomson Reuters ONESOURCE solutions.

You'll lead Executive Business Reviews, monitor customer health, identify risks, and uncover expansion opportunities while building trusted executive relationships.

Qualifications

• 5+ years in Customer Success or Enterprise SaaS.
• Experience managing enterprise or strategic customers.
• Strong executive stakeholder engagement.
• Commercial mindset with the ability to identify growth opportunities.
• Familiarity with Salesforce and customer success platforms.
• Exposure to Tax, Legal, Risk or Compliance solutions is advantageous.

Responsibilities

• Own the post-sale customer lifecycle for a portfolio of strategic enterprise accounts.
• Develop and execute Customer Success Plans aligned to customer business priorities.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) and strategic governance meetings.
• Drive product adoption, utilisation and time-to-value across Thomson Reuters solutions.
• Monitor customer health, identify risks early and execute retention strategies.
• Coordinate internal resources to ensure successful delivery and customer outcomes.

Skills

Customer Success

Strategic Accounts

Executive Engagement

Analytics

Cross-functional

Tools

Salesforce

Job description

Thomson Reuters in Australia and New Zealand is seeking a Strategic Customer Success Manager to own the post-sale lifecycle for a portfolio of strategic enterprise accounts. You will partner with Strategic Account Managers to drive adoption, time-to-value, and measurable business outcomes across Thomson Reuters ONESOURCE solutions.

You'll lead Executive Business Reviews, monitor customer health, identify risks, and uncover expansion opportunities while building trusted executive relationships.