ANZ Enterprise Customer Success Manager: Growth&Retention

Grow; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Career development

Education support

Global mobility

Work-life balance

Job summary

Epicor seeks a Customer Success Manager to lead a portfolio of ~80 ANZ accounts, ensuring value realization from Epicor Senior Living and Kinetic products. You will partner with customers post-sale, drive retention, and collaborate with sales, support, and product teams.

You will monitor health metrics, identify growth opportunities, and guide strategic reviews to meet business objectives. Travel across Australia and New Zealand is expected.

Qualifications

• 5+ years in customer success, account management, or related roles (SaaS/enterprise).
• Strong interpersonal, communication, and presentation skills.

Responsibilities

• Develop deep relationships with ANZ customers across Australia and New Zealand.
• Be primary contact post-sale and liaison between customer and internal teams.
• Manage ~80 key accounts with $5M AUD ARR and drive retention and growth.
• Identify opportunities for expansion and upsell in Epicor Senior Living and Kinetic.
• Monitor health/engagement metrics and address risks to renewal.
• Provide regular business reviews and strategic recommendations.
• Relay customer feedback to Product/Engineering for improvements.
• Lead renewal negotiations and ensure seamless renewals.
• Attend on-site events to strengthen relationships and generate opportunities.

Skills

Customer Success

Account Management

SaaS

CRM

Analytics

Travel

Education

Bachelor's degree

Tools

CRM systems

Job description

Epicor seeks a Customer Success Manager to lead a portfolio of ~80 ANZ accounts, ensuring value realization from Epicor Senior Living and Kinetic products. You will partner with customers post-sale, drive retention, and collaborate with sales, support, and product teams.

You will monitor health metrics, identify growth opportunities, and guide strategic reviews to meet business objectives. Travel across Australia and New Zealand is expected.