Strategic Customer Success Manager - ANZ Enterprise Growth

AUS002 Thomson Reuters (Professional) Australia Ltd; Sydney; Hybride; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Hybrid Work Model

Flex My Way

Mental Health Days

Résumé du poste

Thomson Reuters (Professional) Australia Ltd seeks a Strategic Customer Success Manager to drive outcomes for our largest customers in Australia and New Zealand. You will own post-sale lifecycle, develop success plans and lead executive reviews to ensure measurable value from Thomson Reuters investments.

You will collaborate with Strategic Account Managers to drive adoption, manage risk, and identify expansion opportunities, building strong executive relationships and acting as the Voice of the

Qualifications

• 5+ years in Customer Success, Strategic Account Management or Enterprise SaaS.
• Experience managing enterprise or strategic customers.
• Strong executive stakeholder engagement.
• Commercial mindset with the ability to identify growth opportunities.
• Strong analytical, communication and problem-solving skills.
• Experience working within cross-functional matrix organisations.
• Familiarity with Salesforce and Customer Success platforms.
• Exposure to Tax, Legal, Risk or Compliance solutions is advantageous.

Responsabilités

• Own the post-sale lifecycle for a portfolio of strategic enterprise accounts.
• Develop and execute Customer Success Plans aligned to customer priorities.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
• Drive product adoption, utilization and time-to-value across Thomson Reuters solutions.
• Monitor customer health, identify risks early and execute retention strategies.
• Partner with Strategic Account Managers to identify expansion, cross-sell and upsell opportunities.
• Build trusted executive relationships with customer stakeholders.
• Act as the Voice of the Customer across Product, Support, Professional Services and Sales.
• Coordinate internal resources to ensure successful delivery and customer outcomes.
• Capture customer insights, success metrics and engagement activities within Salesforce.
• Develop customer advocates, references and long-term strategic partnerships.

Connaissances

Executive stakeholder engagement

Strategic account management

Customer success

Analytics

Cross-functional collaboration

Enterprise SaaS

Outils

Salesforce

Description du poste

Thomson Reuters (Professional) Australia Ltd seeks a Strategic Customer Success Manager to drive outcomes for our largest customers in Australia and New Zealand. You will own post-sale lifecycle, develop success plans and lead executive reviews to ensure measurable value from Thomson Reuters investments.

You will collaborate with Strategic Account Managers to drive adoption, manage risk, and identify expansion opportunities, building strong executive relationships and acting as the Voice of the