Strategic Enterprise CS Leader for High-Value Accounts

Reo Group; Western Australia; Sur place; AUD 120 000 - 160 000; Plein temps

Résumé du poste

Powerfleet is seeking an Enterprise Customer Success Manager to own and strategically manage a concentrated portfolio of Tier 1 and Tier 2 accounts, acting as a trusted advisor to executive stakeholders and cross-functional teams.

You will lead strategic account plans, drive renewal protections, identify growth opportunities, and coordinate with Sales on commercial strategy to deliver measurable ROI and long-term value.

Qualifications

• Experience managing enterprise or strategic B2B customer relationships.
• Ability to manage a small portfolio of complex, high-value accounts with multiple stakeholders.
• Strong commercial acumen with retention, account growth, cross-sell and upsell.

Responsabilités

• Own a concentrated portfolio of 5–10 Tier 1/2 enterprise customers.
• Act as the trusted advisor across operations, commercial and executive stakeholders.
• Develop and maintain strategic account plans covering objectives and growth opportunities.
• Lead quarterly business reviews and executive engagements demonstrating measurable outcomes.
• Manage customer health, renewal risk and executive escalations, coordinating internal teams to resolve issues.
• Identify and develop account expansion opportunities in partnership with Sales.
• Build growth plans for Tier 2 customers to progress toward Tier 1.
• Drive adoption and effective use of Powerfleet solutions.
• Provide actionable customer feedback on product, service and market requirements.
• Maintain accurate customer and opportunity information in systems.

Connaissances

Enterprise CSM

Strategic account management

Executive stakeholder engagement

Portfolio management

Description du poste

Powerfleet is seeking an Enterprise Customer Success Manager to own and strategically manage a concentrated portfolio of Tier 1 and Tier 2 accounts, acting as a trusted advisor to executive stakeholders and cross-functional teams.

You will lead strategic account plans, drive renewal protections, identify growth opportunities, and coordinate with Sales on commercial strategy to deliver measurable ROI and long-term value.