Strategic Enterprise Customer Success Executive

Servicenow; North Canberra; Hybrid; AUD 210,000 - 320,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive to lead post-sales adoption and ensure long-term customer value. You will partner with C-level executives to drive transformation and align ServiceNow offerings with business goals, delivering measurable outcomes and renewals.

You will collaborate with cross-functional teams, manage risks, and drive adoption metrics while fostering continuous improvement across enterprise accounts.

Qualifications

• Extensive experience leading large-scale digital business transformations.
• Expertise in governance, strategy, value alignment and execution across cross-functional teams.
• Proven ability to build and maintain C-level relationships across enterprises.

Responsibilities

• Drive post-sales success by aligning ServiceNow offerings to customer goals and driving value realization.
• Collaborate strategically with Account Executives to deliver long-term customer value.
• Mitigate risks and develop strategies to ensure successful outcomes and renewals.
• Focus on KPIs: adoption, health, renewals,CSAT, and expansion.
• Foster strategic alignment by incorporating customer feedback to drive continuous improvement.
• Advocate for innovation and continuous learning to deliver scalable solutions.
• Set clear success metrics and milestones and refine plans to realize value.

Skills

AI driven

Governance

Strategy

Cross-functional leadership

C-level relationships

Adaptability

Execution focus

Collaboration and communication

Customer focus

Education

BA/BS or equivalent

Master's degree preferred

Job description

ServiceNow is seeking a Customer Success Executive to lead post-sales adoption and ensure long-term customer value. You will partner with C-level executives to drive transformation and align ServiceNow offerings with business goals, delivering measurable outcomes and renewals.

You will collaborate with cross-functional teams, manage risks, and drive adoption metrics while fostering continuous improvement across enterprise accounts.