Senior Manager, Customer Success & Strategic Accounts

Ninjaone; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Tenable is seeking a seasoned leader to become Manager of Customer Success. You will build and scale a quota-carrying CS team, drive revenue through renewals and expansions, and cultivate executive relationships with key client accounts.

This hands-on role requires strategic partnership with clients and internal teams to ensure value delivery and proactive churn mitigation. You will mentor managers, oversee performance, and collaborate on renewal negotiations and complex deals, while aligning

Qualifications

• 5+ years in leadership roles managing CS/AM/Inside Sales teams.
• Experience managing enterprise accounts and complex renewals/expansion.
• Proven ability to drive revenue and manage high-value negotiations.

Responsibilities

• Develop and manage a top-tier Customer Success team.
• Set KPIs, performance plans, and foster a revenue-focused culture.
• Lead renewals, upsells, and cross-sells to achieve targets.
• Cultivate executive relationships with CISOs and IT leadership.
• Participate in deal strategy and high-value renewal negotiations.

Skills

Leadership & management

Revenue growth

Business acumen

Executive presence

Cybersecurity knowledge

CRM/CS tools

Team leadership

Travel up to 25%

Education

BA/BS degree

Tools

Salesforce

Clari

Job description

Tenable is seeking a seasoned leader to become Manager of Customer Success. You will build and scale a quota-carrying CS team, drive revenue through renewals and expansions, and cultivate executive relationships with key client accounts.

This hands-on role requires strategic partnership with clients and internal teams to ensure value delivery and proactive churn mitigation. You will mentor managers, oversee performance, and collaborate on renewal negotiations and complex deals, while aligning