APAC Head of Customer Success — Scale & Impact

AI Chopping Block, Inc.; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Anthropic is seeking Head of Customer Success, APAC to build and lead our CS function across Asia Pacific. You will scale a team of managers and CSMs, shape how we run CS in the region, and partner with global leaders to deliver a consistent customer experience while tailoring it where it matters.

APAC covers India, Japan, Korea, ASEAN and ANZ; you will drive adoption, retention and growth across enterprise, startup and public sector customers, aligning CS strategy with product and engineering

Qualifications

• 15+ years of senior client-facing advisory or management consulting experience.
• Experience building and leading multi-market CS or Technical Success teams across APAC.
• Proven track record of improving retention and expansion in enterprise software / AI/ML.
• Strong executive presence with C-suite stakeholders.

Responsibilities

• Lead CS strategy and organisation across APAC, including hiring and developing managers.
• Own CS outcomes: health, retention, expansion, and satisfaction.
• Collaborate with global CS, Sales, Product, and Engineering.
• Represent Anthropic with enterprises across APAC and lead executive engagements.
• Define scalable processes and playbooks across time zones.

Skills

Leadership

APAC market experience

Strategy & execution

People management

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Anthropic is seeking Head of Customer Success, APAC to build and lead our CS function across Asia Pacific. You will scale a team of managers and CSMs, shape how we run CS in the region, and partner with global leaders to deliver a consistent customer experience while tailoring it where it matters.

APAC covers India, Japan, Korea, ASEAN and ANZ; you will drive adoption, retention and growth across enterprise, startup and public sector customers, aligning CS strategy with product and engineering