Strategic Customer Success Manager — Hybrid Sydney

Salt; Sydney; Hybrid; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Hybrid work

Bonus opportunity

24 days annual leave

Wellbeing allowance

Professional development funding

Parental leave

Employee assistance

Modern office facilities

Collaborative team culture

Growth-stage impact

Job summary

Salt is seeking a results-driven Customer Success Manager in Sydney, hybrid working arrangement. You will own the customer journey from onboarding to long-term value, driving adoption and engagement across partner organisations.

The role involves working with Sales, Marketing and Operations to ensure measurable outcomes and high satisfaction. Competitive compensation includes up to AUD 115k base, super, and a 10% bonus.

Qualifications

• 3–5 years' experience in Client Success / Customer Success, Account Management, or Relationship Management.
• Experience in a B2B SaaS environment with strong stakeholder skills.
• Proven ability to drive engagement and adoption across partner organisations.

Responsibilities

• Lead onboarding and implementation for new partner organisations.
• Build trusted relationships with senior stakeholders post-sale.
• Develop and execute engagement campaigns across channels.
• Monitor health and adoption metrics; present growth opportunities.
• Maintain CRM records and support data-driven decisions.
• Collaborate with Sales, Marketing and Operations for a seamless client journey.
• Represent the brand at industry events and partner launches.

Skills

Customer relationship management

Relationship building

Account management

Communication skills

Stakeholder management

CRM proficiency

Tools

HubSpot

Job description

Salt is seeking a results-driven Customer Success Manager in Sydney, hybrid working arrangement. You will own the customer journey from onboarding to long-term value, driving adoption and engagement across partner organisations.

The role involves working with Sales, Marketing and Operations to ensure measurable outcomes and high satisfaction. Competitive compensation includes up to AUD 115k base, super, and a 10% bonus.