Enterprise AI & Digital Experience Customer Success Lead

Salt Digital Recruitment; Sydney; Hybrid; AUD 160,000 - 215,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Job summary

Salt, a global leader in SaaS and AI, seeks a Solutions Customer Success Manager to partner with enterprise customers and maximise value from digital experiences and content investments. You will advise senior stakeholders on adoption, digital maturity, customer experience and business value, acting as a trusted advisor and advocate for customer success.

Based in Australia, this role supports hybrid work arrangements and is positioned to drive measurable outcomes across cross-functional teams

Qualifications

• 5+ years’ experience in Digital Experience, Content Management, Digital Transformation or related fields.
• 2+ years’ experience with client’s experienced products.
• Knowledge of Content Supply Chain, AI and Agent capabilities.
• Strong consulting, advisory and stakeholder management skills.
• Ability to translate technology into business value, ROI and customer outcomes.

Responsibilities

• Partner with enterprise customers to optimise Experience Manager solutions, adoption and strategy.
• Advise & consult on digital experience, content and customer journey strategies.
• Translate technology into measurable customer and business value.
• Lead customer workshops, success planning and advisory engagements.
• Share best practices and innovative solutions, including AI and emerging Agent capabilities.
• Analyse customer data to identify trends, opportunities and areas for improvement.
• Collaborate with Sales, Consulting, Engineering, Project Management and Support teams.

Skills

Digital marketing

Customer success

Stakeholder management

Consulting skills

Communication

Relationship building

Data analysis

Education

Bachelor’s/Master’s degree

Tools

AI capabilities

Job description

Salt, a global leader in SaaS and AI, seeks a Solutions Customer Success Manager to partner with enterprise customers and maximise value from digital experiences and content investments. You will advise senior stakeholders on adoption, digital maturity, customer experience and business value, acting as a trusted advisor and advocate for customer success.

Based in Australia, this role supports hybrid work arrangements and is positioned to drive measurable outcomes across cross-functional teams