Strategic Customer Success & Growth Lead

FUJIFILM Corporation; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

In-house training and development

Educational Assistance policy

Fitness Passport gym discounts

Employee discounts and rewards

Income protection and life insurance

Salary packaging and novated leasing

Employee Resource Groups

Job summary

FUJIFILM Business Innovation Australia is seeking a Customer Success Manager to join the Strategic Sales team in Brisbane. You will be the day-to-day contact for customers, handling enquiries, orders and account changes, while supporting Account Directors to drive strategic engagement and business growth.

This role goes beyond traditional support by identifying customer needs, uncovering opportunities for additional solutions and helping build a strong sales pipeline.

Qualifications

• Experience in a managed services, service delivery or sales support role, preferably within a technology or B2B environment.
• Proven ability to accurately manage customer orders, account changes and enquiries.
• Confidence identifying customer needs and discussing potential solutions.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Proficient with CRM systems, Microsoft Office and sales reporting tools.

Responsibilities

• Manage day-to-day contact for customers, managing call and email enquiries, orders, deliveries and account changes
• Identify customer needs, research accounts and qualify opportunities to help build the sales pipeline
• Partner with Strategic Account Directors and internal teams to deliver a high-quality customer experience and resolve issues promptly
• Maintain accurate customer, sales, and contract information
• Support reporting, order accuracy and administrative requirements for the sales team

Skills

Managed services experience

Sales support

Customer relationship

Account growth

CRM systems

Communication skills

Tools

CRM systems

Job description

FUJIFILM Business Innovation Australia is seeking a Customer Success Manager to join the Strategic Sales team in Brisbane. You will be the day-to-day contact for customers, handling enquiries, orders and account changes, while supporting Account Directors to drive strategic engagement and business growth.

This role goes beyond traditional support by identifying customer needs, uncovering opportunities for additional solutions and helping build a strong sales pipeline.