Mining Sales & Service Coordinator — Build Relationships

Itm Mining Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

In-house training and development

Educational Assistance policy

Career development opportunities

Fitness Passport discounts

Employee discounts and recognition

Job summary

FUJIFILM Business Innovation Australia is seeking a Customer Success Manager to join our Brisbane-based Strategic Sales team. You will be the day-to-day contact for customers, handling inquiries, orders and account changes while supporting account directors to drive growth.

The role offers exposure to strategic accounts, development of commercial capabilities and a clear career pathway within a technology-focused environment.

Qualifications

• Experience in a managed services, service delivery or sales support role within tech/B2B.
• Proven ability to manage customer orders, account changes and enquiries.
• Confidence identifying customer needs and discussing potential solutions.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Proficient with CRM systems, Microsoft Office and sales reporting tools.

Responsibilities

• Manage day-to-day contact for customers, handling enquiries, orders, deliveries and changes.
• Identify customer needs, research accounts and qualify opportunities to grow the sales pipeline.
• Partner with Strategic Account Directors and internal teams to deliver a high-quality customer experience.
• Maintain accurate customer, sales and contract information.
• Support reporting, order accuracy and administrative requirements for the sales team.

Skills

CRM systems

Microsoft Office

Sales reporting tools

Communication skills

Organisational skills

Customer needs analysis

Account management

Tools

CRM systems

Microsoft Office

Sales reporting tools

Job description

Customer Success Manager

Brisbane FUJIFILM Business Innovation

Job Description

Description

Support Strategic Account Directors by owning the day-to-day customer relationship

Contribute directly to building pipelines, account growth and customer satisfaction

An opportunity to develop your sales skills with a clear career pathway

OUR STORY At FUJIFILM Business Innovation Australia, we help organisations make practical progress through technology. For more than 65 years, we’ve supported Australian businesses to manage information, work more securely, and grow confidently. Today, we continue to evolve, helping customers build the foundations for safe, responsible and effective digital transformation. When you join our team, you’ll grow your career while contributing to meaningful outcomes for our customers and business.

THE OPPORTUNITY We have an exciting permanent full-time opportunity for a Customer Success Manager to join our highly skilled Strategic Sales team in Brisbane.

As a key day-to-day contact for our customers, you will manage enquiries, orders, account changes and operational requirements while supporting our Strategic Account Directors to focus on strategic customer engagement and business growth.

This is more than a customer support role. You will help identify customer needs, uncover opportunities for additional solutions and contribute to building a strong sales pipeline. For someone looking to develop their commercial capability, the role provides valuable exposure to strategic accounts and a potential pathway toward Account Manager opportunities.

Key Responsibilities:

Manage day-to-day contact for customers, managing call and email enquiries, orders, deliveries and account changes

Identify customer needs, research accounts and qualify opportunities to help build the sales pipeline

Partner with Strategic Account Directors and internal teams to deliver a high-quality customer experience and resolve issues promptly

Maintain accurate customer, sales, and contract information

Support reporting, order accuracy and administrative requirements for the sales team

Skills & Qualifications:

Experience in a managed services, service delivery or sales support role, preferably within a technology or B2B environment

Proven ability to accurately manage customer orders, account changes and enquiries

Confidence identifying customer needs and discussing potential solutions

Strong organisational skills, attention to detail and the ability to manage competing priorities

Excellent written and verbal communication skills

Proficient with CRM systems, Microsoft Office and sales reporting tools

BENEFITS:

In-house training and development, supported by a generous Educational Assistance policy

Diverse career development opportunities across the business

Discounted access to a large network of gyms, pools and leisure centres through Fitness Passport

Employee discounts, rewards and recognition through our Gold Pass platform

Income protection and life insurance

Salary packaging and novated leasing options

Employee Resource Groups, including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership network)

OUR COMMITMENT At FUJIFILM BI Australia, our commitment is to create a workplace where people feel respected, supported and able to contribute. Through Fujifilm’s global Diverse Stories approach, we recognise that every person brings experiences, perspectives and aspirations that strengthen how we work together, support our customers and contribute to innovation.

We value diversity, equity and inclusion, and are committed to fair, respectful and inclusive workplace practices. By listening to different stories and learning from one another, we help bring the Fujifilm Group Purpose, “Giving Our World More Smiles”, to life. We welcome applications from people of all backgrounds, experiences and perspectives.