Brisbane Strategic Account Success Manager

Itm Mining Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

In-house training and development

Educational Assistance policy

Career development opportunities

Fitness Passport discounts

Employee discounts and recognition

Job summary

FUJIFILM Business Innovation Australia is seeking a Customer Success Manager to join our Brisbane-based Strategic Sales team. You will be the day-to-day contact for customers, handling inquiries, orders and account changes while supporting account directors to drive growth.

The role offers exposure to strategic accounts, development of commercial capabilities and a clear career pathway within a technology-focused environment.

Qualifications

• Experience in a managed services, service delivery or sales support role within tech/B2B.
• Proven ability to manage customer orders, account changes and enquiries.
• Confidence identifying customer needs and discussing potential solutions.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Proficient with CRM systems, Microsoft Office and sales reporting tools.

Responsibilities

• Manage day-to-day contact for customers, handling enquiries, orders, deliveries and changes.
• Identify customer needs, research accounts and qualify opportunities to grow the sales pipeline.
• Partner with Strategic Account Directors and internal teams to deliver a high-quality customer experience.
• Maintain accurate customer, sales and contract information.
• Support reporting, order accuracy and administrative requirements for the sales team.

Skills

CRM systems

Microsoft Office

Sales reporting tools

Communication skills

Organisational skills

Customer needs analysis

Account management

Tools

CRM systems

Microsoft Office

Sales reporting tools

Job description

FUJIFILM Business Innovation Australia is seeking a Customer Success Manager to join our Brisbane-based Strategic Sales team. You will be the day-to-day contact for customers, handling inquiries, orders and account changes while supporting account directors to drive growth.

The role offers exposure to strategic accounts, development of commercial capabilities and a clear career pathway within a technology-focused environment.