Strategic Client Success Manager — Hybrid & AI Identity

RELX (Singapore) Pte Ltd; Sydney; Híbrido; AUD 140 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Flexible working arrangements

Resumo da oferta

LexisNexis Risk Solutions | IDVerse in Australia is seeking a Client Success Manager to partner with customers after go-live, helping them realise measurable value while driving adoption, retention and long-term growth.

You will become a trusted advisor, coordinating with Product, Engineering, Support, Delivery and Sales to ensure success, manage risk and deliver exceptional customer experiences.

Qualificações

• 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment.
• Experience managing customer or account portfolios and driving retention outcomes.
• Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives.
• Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
• A strong understanding of customer onboarding, enablement, and adoption best practices.
• Experience delivering customer workshops, training sessions, or product demonstrations.
• Strong problem-solving and escalation management capabilities.
• Excellent communication, presentation, and relationship-building skills.
• The ability to analyse customer data and translate insights into action.
• A proactive and highly organised approach with strong attention to detail.

Responsabilidades

• Own customer relationships following go-live and become the primary point of contact for ongoing success.
• Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance.
• Build strong relationships with operational, technical, commercial, and executive stakeholders.
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
• Monitor customer health, identify risks early, and proactively address challenges.
• Support renewals by demonstrating value, outcomes, and business impact.
• Identify growth opportunities and partner with Sales on expansion initiatives.
• Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams.
• Coordinate issue resolution and maintain clear customer communication during incidents.
• Capture customer feedback, market insights, and success stories to help shape future product development.

Conhecimentos

Customer Success

Account Management

SaaS

Stakeholder Management

Renewals

Training Enablement

Data Analysis

Ferramentas

CRM software

Descrição da oferta de emprego

LexisNexis Risk Solutions | IDVerse in Australia is seeking a Client Success Manager to partner with customers after go-live, helping them realise measurable value while driving adoption, retention and long-term growth.

You will become a trusted advisor, coordinating with Product, Engineering, Support, Delivery and Sales to ensure success, manage risk and deliver exceptional customer experiences.