Client Success Manager - AI Identity (Hybrid AU)

LexisNexis Risk Solutions; St Leonards; Hybride; AUD 90 000 - 130 000; Plein temps

Résumé du poste

LexisNexis Risk Solutions’ IDVerse business in Australia is seeking a Client Success Manager in a hybrid role based in St Leonards, Sydney. You will partner with customers after implementation to maximise value, drive adoption, and support renewals while collaborating with Sales, Product, and Engineering teams.

You will manage relationships across end users to executives, oversee QBRs/EBRs, and translate usage data into strategic actions to reduce churn and grow our customer base across

Qualifications

• 5+ years' experience in Customer Success or SaaS environments.
• Experience managing customer portfolios and driving retention outcomes.
• Strong stakeholder management from end users to senior executives.
• Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
• Experience delivering customer workshops, training sessions, or product demonstrations.
• Excellent communication, presentation, and relationship-building skills.

Responsabilités

• Own customer relationships after go-live and be the primary contact for ongoing success.
• Drive adoption, enablement, and value realization through training and guidance.
• Build relationships with operational, technical, commercial, and executive stakeholders.
• Conduct QBRs and EBRs to review outcomes and value.
• Monitor customer health, identify risks early, and address challenges proactively.
• Support renewals by demonstrating value and business impact.
• Identify growth opportunities and partner with Sales on expansions.
• Advocate for customers across Product, Engineering, Support, Delivery and Sales.
• Coordinate issue resolution and maintain clear communication during incidents.
• Capture feedback and insights to shape future product development.

Connaissances

Client Success

Account Management

SaaS

Stakeholder Management

Renewals

Training & Enablement

Description du poste

LexisNexis Risk Solutions’ IDVerse business in Australia is seeking a Client Success Manager in a hybrid role based in St Leonards, Sydney. You will partner with customers after implementation to maximise value, drive adoption, and support renewals while collaborating with Sales, Product, and Engineering teams.

You will manage relationships across end users to executives, oversee QBRs/EBRs, and translate usage data into strategic actions to reduce churn and grow our customer base across