Strategic Client Success Manager: Adoption & Growth

LNRS Data Services (Australia) Pty Ltd Company; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Global reach

Career development opportunities

Job summary

LexisNexis Risk Solutions | IDVerse Australia in Sydney seeks a Client Success Manager to partner with customers after implementation, driving adoption and measurable value across their investment. You’ll manage relationships, enable adoption, and guide stakeholders to realise growth.

You will lead QBRs/EBRs, support renewals, and coordinate with Product, Engineering, Support and Sales to maximise outcomes and customer satisfaction in a fast‑growing AI identity verification space.

Qualifications

• 5+ years' experience in Customer Success, Account Management, Client Services, or similar SaaS environment.
• Experience managing customer portfolios and driving retention outcomes.
• Strong stakeholder management from end users to executives.
• Experience supporting renewals and expansion opportunities.
• Knowledge of onboarding, enablement and adoption best practices.
• Experience delivering customer workshops, trainings or product demos.
• Strong problem-solving and escalation management.
• Excellent communication, presentation, and relationship-building skills.
• Ability to analyze customer data and translate insights into action.

Responsibilities

• Own customer relationships after go-live and be the main point of contact for ongoing success.
• Drive adoption, enablement, and value realization through training and guidance.
• Build relationships with stakeholders across operational, technical, commercial and executive levels.
• Conduct Quarterly/Executive Business Reviews to monitor health and outcomes.
• Identify risks early and address challenges proactively.
• Support renewals by demonstrating value and business impact.
• Identify growth opportunities and partner with Sales on expansion.
• Advocate for customers with Product, Engineering, Support and Sales teams.
• Coordinate issue resolution and maintain clear communication during incidents.
• Capture feedback and market insights to inform product development.

Skills

Customer Success

Account Management

SaaS

Stakeholder Management

Renewals

Onboarding & Adoption

Communication & Presentation

Data Analysis

Tools

CRM systems

Job description

LexisNexis Risk Solutions | IDVerse Australia in Sydney seeks a Client Success Manager to partner with customers after implementation, driving adoption and measurable value across their investment. You’ll manage relationships, enable adoption, and guide stakeholders to realise growth.

You will lead QBRs/EBRs, support renewals, and coordinate with Product, Engineering, Support and Sales to maximise outcomes and customer satisfaction in a fast‑growing AI identity verification space.