Strategic Client Success Manager

LexisNexis; Sydney; Híbrido; AUD 110 000 - 160 000; Tempo integral

Resumo da oferta

LexisNexis Risk Solutions | IDVerse is hiring a Client Success Manager in Australia to partner with customers post-implementation, driving adoption and value realization across teams from users to executives. You will lead post-go-live relationships, support renewals, and identify growth opportunities while collaborating with Sales and Product.

This role offers hybrid work in Sydney and exposure to AI-powered identity solutions.

Qualificações

• 5+ years' experience in Customer Success, Account Management, or a SaaS environment.
• Experience managing customer portfolios and driving retention outcomes.
• Strong stakeholder management from end users through to senior executives.
• Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
• A strong understanding of customer onboarding, enablement, and adoption best practices.
• Experience delivering customer workshops, training sessions, or product demonstrations.

Responsabilidades

• Own customer relationships following go-live and become the primary point of contact for ongoing success.
• Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance.
• Build strong relationships with operational, technical, commercial, and executive stakeholders.
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
• Monitor customer health, identify risks early, and proactively address challenges.
• Support renewals by demonstrating value, outcomes, and business impact.
• Identify growth opportunities and partner with Sales on expansion initiatives.
• Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams.
• Coordinate issue resolution and maintain clear customer communication during incidents.
• Capture customer feedback, market insights, and success stories to help shape future product development.

Conhecimentos

Customer Success

Account Management

SaaS

Stakeholder Management

Renewals

Onboarding

Adoption

Communication

Descrição da oferta de emprego

LexisNexis Risk Solutions | IDVerse is hiring a Client Success Manager in Australia to partner with customers post-implementation, driving adoption and value realization across teams from users to executives. You will lead post-go-live relationships, support renewals, and identify growth opportunities while collaborating with Sales and Product.

This role offers hybrid work in Sydney and exposure to AI-powered identity solutions.