Client Success Manager

LNRS Data Services (Australia) Pty Ltd Company; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Global reach

Career development opportunities

Job summary

LexisNexis Risk Solutions | IDVerse Australia in Sydney seeks a Client Success Manager to partner with customers after implementation, driving adoption and measurable value across their investment. You’ll manage relationships, enable adoption, and guide stakeholders to realise growth.

You will lead QBRs/EBRs, support renewals, and coordinate with Product, Engineering, Support and Sales to maximise outcomes and customer satisfaction in a fast‑growing AI identity verification space.

Qualifications

• 5+ years' experience in Customer Success, Account Management, Client Services, or similar SaaS environment.
• Experience managing customer portfolios and driving retention outcomes.
• Strong stakeholder management from end users to executives.
• Experience supporting renewals and expansion opportunities.
• Knowledge of onboarding, enablement and adoption best practices.
• Experience delivering customer workshops, trainings or product demos.
• Strong problem-solving and escalation management.
• Excellent communication, presentation, and relationship-building skills.
• Ability to analyze customer data and translate insights into action.

Responsibilities

• Own customer relationships after go-live and be the main point of contact for ongoing success.
• Drive adoption, enablement, and value realization through training and guidance.
• Build relationships with stakeholders across operational, technical, commercial and executive levels.
• Conduct Quarterly/Executive Business Reviews to monitor health and outcomes.
• Identify risks early and address challenges proactively.
• Support renewals by demonstrating value and business impact.
• Identify growth opportunities and partner with Sales on expansion.
• Advocate for customers with Product, Engineering, Support and Sales teams.
• Coordinate issue resolution and maintain clear communication during incidents.
• Capture feedback and market insights to inform product development.

Skills

Customer Success

Account Management

SaaS

Stakeholder Management

Renewals

Onboarding & Adoption

Communication & Presentation

Data Analysis

Tools

CRM systems

Job description

LexisNexis Risk Solutions | IDVerse Australia | Hybrid in St Leonards (North Sydney)

At IDVerse, part of LexisNexis Risk Solutions, we're helping organisations build trust online through AI-powered identity verification and fraud prevention technology. We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth. You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences. This is an exciting opportunity to join a fast-growing technology business at the forefront of digital identity, fraud prevention, and AI innovation.

What you'll be doing

• Own customer relationships following go‑live and become the primary point of contact for ongoing success
• Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance
• Build strong relationships with operational, technical, commercial, and executive stakeholders
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
• Monitor customer health, identify risks early, and proactively address challenges
• Support renewals by demonstrating value, outcomes, and business impact
• Identify growth opportunities and partner with Sales on expansion initiatives
• Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams
• Coordinate issue resolution and maintain clear customer communication during incidents
• Capture customer feedback, market insights, and success stories to help shape future product development

About you

• 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment
• Experience managing customer or account portfolios and driving retention outcomes
• Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives
• Experience supporting renewals, expansion opportunities, and revenue growth initiatives
• A strong understanding of customer onboarding, enablement, and adoption best practices
• Experience delivering customer workshops, training sessions, or product demonstrations
• Strong problem‑solving and escalation management capabilities
• Excellent communication, presentation, and relationship-building skills
• The ability to analyse customer data and translate insights into action
• A proactive and highly organised approach with strong attention to detail

Why join us?

• Join an industry leader in identity verification and fraud prevention technology
• Work with innovative AI-powered solutions used by organisations globally
• Partner with some of Australia's leading brands and technology teams
• Collaborate with talented Product, Engineering, Sales, and Customer Success professionals
• Be part of a high-growth business backed by the global strength of LexisNexis Risk Solutions
• Access career development opportunities across a global organisation
• Flexible working arrangements and a collaborative, supportive culture

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

If you're passionate about customer outcomes, technology, and building trusted client relationships, we'd love to hear from you.

For more information visit: https://risk.lexisnexis.com/products/idverse

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 190 countries and territories. LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.