Strategic Client Success Manager: Adoption & Growth (Hybrid)

RELX (Singapore) Pte Ltd; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Industry leader

Global AI solutions

Global career development

Flexible work

Collaborative culture

Job summary

LexisNexis Risk Solutions | IDVerse in Australia is seeking a Client Success Manager to partner with customers after implementation, helping them realise measurable value while driving adoption, retention and long-term growth. You’ll become a trusted advisor, working with customers and internal teams to ensure success and deliver exceptional experiences.

You’ll join a fast-growing technology business at the forefront of digital identity and AI-powered fraud prevention, with 2 days in the office

Qualifications

• 5+ years' experience in Customer Success or SaaS.
• Experience managing customer portfolios and retention.
• Strong stakeholder management from end users to executives.
• Experience supporting renewals and revenue growth initiatives.
• Experience onboarding, enablement, and adoption best practices.
• Experience delivering customer workshops and product demos.
• Strong problem-solving and escalation management.
• Excellent communication, presentation, and relationship-building skills.
• Ability to analyse customer data and translate insights into action.
• Proactive, highly organized with strong attention to detail.

Responsibilities

• Own customer relationships after go-live and be the primary contact.
• Drive adoption, enablement, and value realisation through training and guidance.
• Build relationships with operational, technical, commercial, and executive stakeholders.
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
• Monitor customer health and address challenges early.
• Support renewals by demonstrating value, outcomes, and business impact.
• Identify growth opportunities and partner with Sales on expansion.
• Advocate for customers across Product, Engineering, Support, Delivery, and Sales.
• Coordinate issue resolution and maintain clear communication during incidents.
• Capture feedback and success stories to inform product development.

Skills

Customer Success

Account Management

Stakeholder Management

Renewals & Expansion

Onboarding & Enablement

Training & Workshops

Problem Solving

Communication Skills

Data Analysis

Organization & Detail

Job description

LexisNexis Risk Solutions | IDVerse in Australia is seeking a Client Success Manager to partner with customers after implementation, helping them realise measurable value while driving adoption, retention and long-term growth. You’ll become a trusted advisor, working with customers and internal teams to ensure success and deliver exceptional experiences.

You’ll join a fast-growing technology business at the forefront of digital identity and AI-powered fraud prevention, with 2 days in the office