Strategic Client Success Manager — Adoption & Growth

RELX International; St Leonards; Híbrido; AUD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Career development opportunities

Collaborative culture

Descripción de la vacante

IDVerse, part of LexisNexis Risk Solutions, is seeking a Client Success Manager to partner with customers after go-live, driving adoption and measurable value. You will work closely with customers and internal teams to ensure success, minimise risk, and create exceptional experiences.

In this hybrid role based at St Leonards (North Sydney), you will lead QBRs/EBRs, manage renewals and growth, and collaborate with Product, Engineering, and Sales to deliver outcomes for top brands.

Formación

• 5+ years' experience in Customer Success, Account Management, or a similar SaaS environment.
• Experience managing customer or account portfolios and driving retention outcomes.
• Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives.
• Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
• A strong understanding of customer onboarding, enablement, and adoption best practices.
• Experience delivering customer workshops, training sessions, or product demonstrations.
• Strong problem-solving and escalation management capabilities.
• Excellent communication, presentation, and relationship-building skills.
• The ability to analyse customer data and translate insights into action.
• A proactive and highly organised approach with strong attention to detail.

Responsabilidades

• Own customer relationships following go-live and become the primary point of contact for ongoing success.
• Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance.
• Build strong relationships with operational, technical, commercial, and executive stakeholders.
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
• Monitor customer health, identify risks early, and proactively address challenges.
• Support renewals by demonstrating value, outcomes, and business impact.
• Identify growth opportunities and partner with Sales on expansion initiatives.
• Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams.
• Coordinate issue resolution and maintain clear customer communication during incidents.
• Capture customer feedback, market insights, and success stories to help shape future product development.

Conocimientos

Customer Success

Account Management

Stakeholder Management

Renewals & Growth

Onboarding & Enablement

Training & Workshops

Data Analysis

Communication

Problem Solving

Descripción del empleo

IDVerse, part of LexisNexis Risk Solutions, is seeking a Client Success Manager to partner with customers after go-live, driving adoption and measurable value. You will work closely with customers and internal teams to ensure success, minimise risk, and create exceptional experiences.

In this hybrid role based at St Leonards (North Sydney), you will lead QBRs/EBRs, manage renewals and growth, and collaborate with Product, Engineering, and Sales to deliver outcomes for top brands.