Strategic Client Success Lead

Circular Economy Systems; Sydney; Presencial; AUD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Circular Economy Systems is seeking a Client Success Manager to own a portfolio of strategic client relationships from onboarding through renewal, ensuring strong account health, client satisfaction, and long-term retention. You’ll collaborate with Service Centre, Product and Delivery to deliver a consistent client experience and proactive issue resolution.

The candidate will have 6+ years in client success or related roles, experience with senior stakeholders and C-suite, and a background in

Formación

• 6+ years in Client Success, Account Management, or related roles.
• Experience managing senior stakeholders and C-suite relationships.
• Background in SaaS, technology, consulting, or agencies.
• Strong commercial awareness balancing client needs and business outcomes.
• Experience leading strategic technology or software engagements.

Responsabilidades

• Manage a portfolio of strategic client accounts from onboarding through renewal.
• Develop and drive Strategic Account Plans aligned with CES objectives.
• Monitor account health including service performance and client sentiment.
• Lead Quarterly Business Reviews (QBRs) and ongoing client governance activities.
• Identify risks, service gaps, and opportunities for improvement across the client journey.
• Coordinate cross-functional teams to resolve client issues and deliver positive outcomes.
• Act as the primary point of contact for important client communications, including incidents, change initiatives, and business updates.
• Partner with internal stakeholders to improve service delivery, client satisfaction, and retention.

Conocimientos

Senior-level CSM

Portfolio management

Stakeholder management

SaaS experience

Strategic planning

QBRs

Communication

Problem solving

Cross-functional collaboration

Attention to detail

Descripción del empleo

Circular Economy Systems is seeking a Client Success Manager to own a portfolio of strategic client relationships from onboarding through renewal, ensuring strong account health, client satisfaction, and long-term retention. You’ll collaborate with Service Centre, Product and Delivery to deliver a consistent client experience and proactive issue resolution.

The candidate will have 6+ years in client success or related roles, experience with senior stakeholders and C-suite, and a background in