National Accounts Client Success Lead

APM (Australia); Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Communicorp and FBG Group is seeking a Customer Success Manager to own relationships with national clients, strengthen executive partnerships, and ensure measurable value from workplace mental health and wellbeing services. This 12-month fixed-term contract requires a seasoned client leader who can navigate complex accounts, resolve issues and drive a consistent, best-in-class client experience.

You will lead account plans, renewals and executive reviews, translating priorities into practical

Qualifications

• Extensive experience managing complex, high-value B2B accounts.
• Proven ability to retain and grow strategic client relationships.
• Skilled at advising senior executives and procurement teams.
• Experience leading account plans, renewals and reviews.
• Strong commercial judgement and risk awareness.
• Able to resolve client issues and coordinate cross-functional teams.
• Proficient in reporting, presentations and negotiations.
• CRM proficiency; Accelo, WPM or Dynamics is advantageous.
• Experience in professional services, health, or workplace services is a plus.

Responsibilities

• Protect and grow a portfolio of strategic national accounts.
• Build trusted partnerships with senior client stakeholders.
• Lead account plans, reviews, renewals and mapping.
• Use insights and executive reviews to demonstrate value.
• Anticipate risks and lead issue resolution.
• Collaborate with clinical, consulting and operations teams.
• Strengthen account management practices across the business.

Skills

Enterprise accounts

Relationship growth

Executive engagement

Account planning

Commercial judgement

Issue resolution

Stakeholder reporting

CRM experience

Industry familiarity

Tools

Accelo

WPM

Dynamics

Job description

Communicorp and FBG Group is seeking a Customer Success Manager to own relationships with national clients, strengthen executive partnerships, and ensure measurable value from workplace mental health and wellbeing services. This 12-month fixed-term contract requires a seasoned client leader who can navigate complex accounts, resolve issues and drive a consistent, best-in-class client experience.

You will lead account plans, renewals and executive reviews, translating priorities into practical