Enterprise SaaS Customer Success Strategist

Criteria Corp; Ballarat; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Criteria Corp is hiring an Enterprise Customer Success Manager to build strong client relationships, promote retention, and maximize value from the Criteria platform.

You will onboard new clients, manage accounts, train users, and collaborate with Enterprise Account Managers to support renewals and ongoing satisfaction. Strong SaaS experience and excellent communication are essential.

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s degree is preferred.
• Experience in SaaS, customer success, or account management is desirable.
• Strong communication and interpersonal skills are essential.

Responsabilités

• Develop customer relationships to promote retention and loyalty.
• Onboard new clients, manage accounts, user administration and provide training.
• Partner with Enterprise Account Managers to support renewals and satisfaction.
• Advocate for the product and communicate customer feedback to product teams.
• Identify and remove barriers to customer growth and success.
• Develop success plans for each client.

Connaissances

Customer success

Account management

SaaS experience

Communication

Problem solving

Formation

High school diploma or equivalent

Bachelor’s degree (preferred)

Outils

CRM software

Microsoft Office Suite

Description du poste

Criteria Corp is hiring an Enterprise Customer Success Manager to build strong client relationships, promote retention, and maximize value from the Criteria platform.

You will onboard new clients, manage accounts, train users, and collaborate with Enterprise Account Managers to support renewals and ongoing satisfaction. Strong SaaS experience and excellent communication are essential.