Client Success & Growth Manager: Onboarding & Retention

Planet; Newcastle; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Planet in Newcastle is seeking a Client Success Manager to own the client journey from onboarding through renewals. You will build strong relationships with trade and construction business owners, ensuring they gain real results and stay engaged with the program.

You’ll be the first point of contact, coordinate with coaches, manage CRM data, monitor retention KPIs and drive client satisfaction. A proactive, disciplined communicator will thrive in this fast‑growing business.

Formación

• You have worked in a client-facing role (sales, customer success, account management, coaching, etc).
• You are polished, determined and have a track record of success and high achievement.
• You have experience in a sales-driven or KPI-focused environment and adapt quickly.
• You are proactive and take initiative to complete tasks.
• You communicate clearly and confidently with a like-minded, driven approach.
• You are comfortable having direct conversations when accountability is needed.
• You are tech-savvy and comfortable managing CRMs, WhatsApp groups and admin.
• You thrive in a fast-paced, growing business where momentum matters.

Responsabilidades

• Managing client relationships, keeping clients accountable and focused on retention.
• Regularly check in with clients via phone, video and email.
• Onboarding new clients and giving a full introduction to the business.
• Being the go-to contact across platforms and ensuring no client slips through the cracks.
• Identifying at-risk clients early and escalating issues promptly.
• Leading renewal and re-sign processes with follow-up.
• Providing clients with the right tools, resources and documents.
• Keeping the CRM clean, accurate and up to date.
• Coordinating with coaches to ensure context and visibility.
• Supporting the client experience to maintain genuine relationships.
• Retaining clients and achieving targets; potential to bring on new clients.

Descripción del empleo

Planet in Newcastle is seeking a Client Success Manager to own the client journey from onboarding through renewals. You will build strong relationships with trade and construction business owners, ensuring they gain real results and stay engaged with the program.

You’ll be the first point of contact, coordinate with coaches, manage CRM data, monitor retention KPIs and drive client satisfaction. A proactive, disciplined communicator will thrive in this fast‑growing business.