Strategic Client Relationship & Growth Manager

MedHealth; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Medilaw Group is seeking a proactive CRM professional to lead account management and business development across Australia. You will nurture key client relationships, coordinate contracts, and drive growth while maintaining service excellence.

Reporting to the General Manager, NSW/ACT, you will develop a strategic pipeline and ensure delivery aligns with client expectations, with occasional regional travel as needed.

Qualifications

• Experience in client relationship management or business development.
• Understanding of IME/ Medico Legal Services.
• Experience preparing and submitting tenders.
• Experience in marketing health services.
• Degree or higher qualifications.
• 5 years’ experience in Health, Financial or Service industry.

Responsibilities

• Oversight and coordination of Medilaw's accounts and future accounts.
• Manage and nurture client relationships including contract management and renewal.
• Develop strategy and manage relationships with assigned customers and stakeholders.
• Handle client concerns with consistent resolution approaches.
• Ensure operational delivery matches contracted requirements.
• Lead a national strategy to identify growth opportunities.

Skills

CRM management

Business development

Relationship building

Education

Degree or higher qualifications

Job description

The Medilaw Group is seeking a proactive CRM professional to lead account management and business development across Australia. You will nurture key client relationships, coordinate contracts, and drive growth while maintaining service excellence.

Reporting to the General Manager, NSW/ACT, you will develop a strategic pipeline and ensure delivery aligns with client expectations, with occasional regional travel as needed.