Strategic Client Onboarding Leader, Sydney

State Street Corp; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Paid volunteer days

Flexible work-life support

Employee networks

Job summary

State Street Corp in Sydney seeks a Client Onboarding Manager to own the end-to-end onboarding experience for institutional clients. You will coordinate across internal teams, ensure regulatory compliance, and act as the escalation point for the Client Service Solutions function.

The role requires strong customer service, organization, and communication skills, with experience in finance and client relationship management.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• 5+ years prior finance industry experience.
• Strong customer service skills.
• Strong organizational skills.
• Strong knowledge of financial markets and the regulatory environment.

Responsibilities

• Own the overall Client Onboarding experience in Sydney.
• Act as escalation point for Client Service Solutions function.
• Proactive identification of client needs and potential issues.
• Maintains strong relationships with internal counterparts.
• Ensure that global SSGM procedures are followed.
• Review metrics with key stakeholders to drive process improvements.
• Ensure accuracy of client static data.
• Participate in establishment and maintenance of controls.

Skills

Customer service

Organizational skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in business, finance, or related field

Job description

State Street Corp in Sydney seeks a Client Onboarding Manager to own the end-to-end onboarding experience for institutional clients. You will coordinate across internal teams, ensure regulatory compliance, and act as the escalation point for the Client Service Solutions function.

The role requires strong customer service, organization, and communication skills, with experience in finance and client relationship management.