Front Office Support & Onboarding Specialist

State Street Corporation; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

State Street Corporation is seeking a professional for the Front Office Support role within the Global Delivery team in Sydney. You will manage day-to-day activity for clients, support onboarding, and serve as a subject matter expert collaborating with front office management to meet SLAs.

The role requires strong technical and analytical abilities, excellent communication, and the ability to handle multiple tasks in an energizing environment while adapting to change.

Qualifications

• 5+ years of Investment Management operational support experience.
• Strong Front Office, Middle Office, and Back Office process knowledge.
• Experience with Charles River (CRD) and IBOR recordkeeping is essential.

Responsibilities

• Act as primary contact point for the client’s Front Office team, triaging issues and ensuring they are resolved.
• Provide technical support to clients using front office systems (CRIMS) and related tools.
• Maintain industry knowledge to suggest standard methodologies and process improvements.
• Track BAU client queries for Front/Middle Office and ensure timely resolution; coordinate with internal teams.
• Engage with regions globally to meet deliverables and service reviews.

Skills

Front Office

CRD Charles River

IBOR

Investment Operations

Communication

Analytics

Client facing

Team player

Change management

Multi-tasking

Tools

CRIMS

OMS

Microsoft Office

Job description

State Street Corporation is seeking a professional for the Front Office Support role within the Global Delivery team in Sydney. You will manage day-to-day activity for clients, support onboarding, and serve as a subject matter expert collaborating with front office management to meet SLAs.

The role requires strong technical and analytical abilities, excellent communication, and the ability to handle multiple tasks in an energizing environment while adapting to change.