Sydney Client Onboarding & Maintenance Leader

1588 State Street Services Australia Pty Limited; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

State Street Corp in Sydney seeks a seasoned Client Onboarding & Maintenance Manager to own the onboarding experience for institutional clients. You will coordinate across regulatory onboarding and maintenance, liaise with Front Office, Legal, Compliance, and Technology.

The role requires strong customer service, excellent communication, and the ability to multi-task under pressure to drive process improvements and ensure accurate client data and timely onboarding in a global environment.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• 5+ years prior finance industry experience.
• Strong customer service skills.
• Strong organizational skills.
• Excellent communication, interpersonal and relationship skills.

Responsibilities

• Own the overall Client Onboarding experience in Sydney.
• Act as escalation point for Client Onboarding & Maintenance (COBM) function.
• Proactively identify client needs and potential issues.
• Maintain strong working relationships with internal counterparts.
• Monitor client satisfaction and drive process improvements.
• Ensure compliance with global SSM procedures and regulatory requirements.
• Coordinate with internal teams to ensure accurate client data and timely onboarding.

Skills

Customer service

Communication skills

Organizational skills

Relationship management

multitasking under pressure

Education

Bachelor’s degree in business, finance, or related field

Job description

State Street Corp in Sydney seeks a seasoned Client Onboarding & Maintenance Manager to own the onboarding experience for institutional clients. You will coordinate across regulatory onboarding and maintenance, liaise with Front Office, Legal, Compliance, and Technology.

The role requires strong customer service, excellent communication, and the ability to multi-task under pressure to drive process improvements and ensure accurate client data and timely onboarding in a global environment.