Team Leader: Client Onboarding

Neo Talent; Sydney; On-site; AUD 160,000 - 210,000; Full time

Job summary

Neo Talent is seeking an experienced Client Onboarding Team Leader to establish a dedicated onboarding function within a wealth management environment. You will lead a small team, shape AML/KYC processes and provide technical guidance to Advisers and Associates to strengthen client onboarding outcomes.

Based in Sydney or Melbourne, with flexibility for exceptional candidates, the role offers hands-on leadership as the function matures and expands, requiring strong stakeholder management and

Qualifications

• Must have strong AML/KYC and client onboarding experience within wealth management.
• Proven people leadership capability with coaching and development of teams.
• Ability to assess complex onboarding matters and escalate when required.

Responsibilities

• Support establishment and development of the Client Onboarding function.
• Lead, coach and develop a team of Client Onboarding Associates.
• Provide technical guidance across AML/KYC and onboarding requirements.
• Manage and triage complex onboarding matters, escalating to Financial Crime when required.
• Collaborate with Advisers and Associates to ensure onboarding information is complete.
• Coach stakeholders on onboarding requirements, including Source of Wealth.
• Develop and improve onboarding processes, documentation, and ways of working.
• Support hands-on onboarding activities while building the team's capability.

Skills

AML/KYC

People leadership

Stakeholder management

Onboarding experience

Job description

This organisation is a well-established wealth and financial services provider with a strong domestic presence and international backing. The group provides contemporary wealth management services and products to a high-net-worth and ultra-high-net-worth client base.

An opportunity has arisen for an experienced Client Onboarding Team Leader to help establish a dedicated Client Onboarding function, supporting the business in strengthening its AML/KYC capability and enhancing the onboarding experience for clients.

Initially leading a team of two Client Onboarding Associates, you will play a hands-on role in establishing processes, managing complex onboarding matters and providing technical guidance to Advisers and Associates. As the function becomes embedded and the team grows, the role will transition towards greater leadership and oversight.

Working closely with Front Office Advisers, Associates and Financial Crime, you will provide guidance on AML/KYC requirements, including Source of Wealth, while ensuring onboarding matters are appropriately assessed, managed and escalated where required.

Key responsibilities include:

• Supporting the establishment and ongoing development of the Client Onboarding function.
• Leading, coaching and developing a team of Client Onboarding Associates.
• Providing technical guidance across AML/KYC and client onboarding requirements.
• Managing and triaging complex onboarding matters, escalating to Financial Crime where required.
• Working closely with Advisers and Associates to ensure client onboarding information and documentation is complete.
• Coaching stakeholders on onboarding requirements, including Source of Wealth.
• Developing and improving onboarding processes, documentation and ways of working.
• Supporting hands-on onboarding activities while building the team's capability and effectiveness.

This organisation is a well-established wealth and financial services provider with a strong domestic presence and international backing. The group provides contemporary wealth management services and products to a high-net-worth and ultra-high-net-worth client base.

An opportunity has arisen for an experienced Client Onboarding Team Leader to help establish a dedicated Client Onboarding function, supporting the business in strengthening its AML/KYC capability and enhancing the onboarding experience for clients.

Initially leading a team of two Client Onboarding Associates, you will play a hands-on role in establishing processes, managing complex onboarding matters and providing technical guidance to Advisers and Associates. As the function becomes embedded and the team grows, the role will transition towards greater leadership and oversight.

Working closely with Front Office Advisers, Associates and Financial Crime, you will provide guidance on AML/KYC requirements, including Source of Wealth, while ensuring onboarding matters are appropriately assessed, managed and escalated where required.

Key responsibilities include:

• Supporting the establishment and ongoing development of the Client Onboarding function.
• Leading, coaching and developing a team of Client Onboarding Associates.
• Providing technical guidance across AML/KYC and client onboarding requirements.
• Managing and triaging complex onboarding matters, escalating to Financial Crime where required.
• Working closely with Advisers and Associates to ensure client onboarding information and documentation is complete.
• Coaching stakeholders on onboarding requirements, including Source of Wealth.
• Developing and improving onboarding processes, documentation and ways of working.
• Supporting hands-on onboarding activities while building the team's capability and effectiveness.

We are seeking candidates with strong AML/KYC and client onboarding experience gained within wealth management, together with proven people leadership capability. You will bring sound technical judgement, strong stakeholder management skills and the confidence to independently assess complex onboarding matters while recognising when escalation is required.

Candidates from second-line Financial Crime backgrounds will also be considered where they demonstrate strong people leadership skills and a solid understanding of the client onboarding environment.

The role can be based in Sydney or Melbourne, with Brisbane considered for an exceptional candidate.