Strategic Client Manager - Growth & Partnerships

Cigna Health and Life Insurance Company; New South Wales; Presencial; AUD 120.000 - 180.000; Jornada completa

Descripción de la vacante

The Cigna Group is seeking a Client Relationship Manager in Australia to partner with sales consultants for efficient onboarding of new business and smooth transition to the client management team. You will develop strategic relationships and understand clients' goals, champion needs, and balance business priorities to deliver tailored solutions.

You will monitor service delivery, drive financial results, and pursue high customer satisfaction.

Formación

• University degree preferred.
• Experience in the insurance industry or strategic relationship management.
• Strong analytical skills and attention to detail.

Responsabilidades

• Partner with sales consultants for efficient implementation of new business and smooth transition into the client management team.
• Develop strategic relationships with key partners and understand clients' strategic business goals.
• Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.
• Monitor service delivery execution and identify opportunities for improvement.
• Liaise with internal functions to drive financial results and achieve high customer satisfaction.
• Meet persistency goals and finalize the renewal of client contracts.
• Define the Renewal Strategy with the Client Management and Underwriting Teams.
• Maintain records on SFDC for key accounts and manage clients in line with team procedures.
• Coordinate with regional service partners to enhance client-facing propositions.
• Leverage global client relationships to identify and facilitate growth opportunities.
• Provide subject matter expertise on healthcare and social security regulations for Australia and other markets.
• Associated business travel required.

Conocimientos

Analytical skills

Negotiation

Interpersonal skills

Team player

Educación

University degree

Descripción del empleo

The Cigna Group is seeking a Client Relationship Manager in Australia to partner with sales consultants for efficient onboarding of new business and smooth transition to the client management team. You will develop strategic relationships and understand clients' goals, champion needs, and balance business priorities to deliver tailored solutions.

You will monitor service delivery, drive financial results, and pursue high customer satisfaction.