Strategic Client Growth Manager

VT Freight Express; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

VT Freight Express is seeking an experienced Client Manager to nurture and grow an existing customer portfolio in Melbourne. You will work closely with customers, understand evolving needs and take a proactive approach to service and account growth.

You will maintain relationships, drive revenue, plan client meetings, and coordinate with Operations, Finance and Sales to ensure timely, clear communication and successful outcomes.

Qualifications

• Minimum of five years’ experience in sales or client account management.
• Strong customer service and client relationship management skills.
• Transport industry knowledge with parcel and pallet delivery.
• Experience in account management and negotiation.
• Ability to communicate across all levels of the business.
• Proactive approach to solving problems and identifying opportunities.
• Confident, assertive approach and ability to think strategically about client relationships and growth.
• Strong planning, organisation and time management skills.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Teams.

Responsibilities

• Managing the day-to-day requirements of your client portfolio.
• Building ongoing relationships through proactive contact and an understanding of each client’s business needs.
• Planning and conducting daily client meetings, with appointments scheduled at least a week in advance and relevant information recorded.
• Following up on customer requests and outstanding issues, keeping clients informed through to resolution.
• Working closely with Operations and sharing customer feedback daily.
• Preparing customer reports on a regular basis or as required, with authorisation from the Head of Sales & Systems.
• Managing operational reports and communicating relevant information to customers.
• Collaborating with Finance and Sales on contracts, renewals, account adjustments and customer information.
• Identifying opportunities to introduce additional VTFE services.
• Generating opportunities through referrals and proactive prospecting and communicating potential new business to the Head of Sales & Systems.

Skills

Client management

Sales experience

Customer service

Parcel delivery

Negotiation

Communication

Problem solving

Strategic thinking

Time management

Microsoft Office

Tools

Microsoft Office

Job description

VT Freight Express is seeking an experienced Client Manager to nurture and grow an existing customer portfolio in Melbourne. You will work closely with customers, understand evolving needs and take a proactive approach to service and account growth.

You will maintain relationships, drive revenue, plan client meetings, and coordinate with Operations, Finance and Sales to ensure timely, clear communication and successful outcomes.